Guest Services Pro: Front Desk & Guest Experience

Janko Hospitality; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation package

401K with matching

Paid time off from Day 1

Hotel discounts at locations worldwide

Job summary

Janko Hospitality in Milwaukee seeks a Guest Services Representative to deliver exceptional service. This role involves managing front desk operations, handling guest check-ins and check-outs, and ensuring satisfaction with accommodations.

Ideal candidates will have a high school diploma and previous customer service experience, preferably in a hotel setting. Strong communication skills and the ability to lift items up to 50 lbs. are required. Join us to help provide exceptional hospitality experience!

Qualifications

• Previous customer service or hotel experience required; Hilton experience is helpful.
• Ability to lift up to 50 lbs., stand, walk, reach, push, pull, twist, and bend.
• Strong communication and organizational skills.

Responsibilities

• Greet and assist guests during check-in.
• Handle guest check-outs, ensuring billing accuracy.
• Manage cash transactions and maintain accurate records.
• Answer guest inquiries and take reservations.
• Address guest concerns promptly and courteously.

Skills

Friendly demeanor

Excellent communication

Customer service skills

Strong organizational abilities

Prioritization abilities

Education

High School Diploma or GED

Tools

Windows-based software

Job description

Janko Hospitality in Milwaukee seeks a Guest Services Representative to deliver exceptional service. This role involves managing front desk operations, handling guest check-ins and check-outs, and ensuring satisfaction with accommodations.

Ideal candidates will have a high school diploma and previous customer service experience, preferably in a hotel setting. Strong communication skills and the ability to lift items up to 50 lbs. are required. Join us to help provide exceptional hospitality experience!