Guest Service Pro: Front Desk at a Leading Hotel

Humanitarian Hotels; Madison (WI); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine and mental health care

Health Insurance options

Life Insurance options

401k Plan + Company Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on tickets/electronics/gym/m

Job summary

Schulte Hospitality Group in Madison Middleton is seeking a dynamic Guest Service Representative to join our front desk team. The role focuses on greeting guests, processing check-ins, handling cash and ensuring a positive, efficient guest experience.

Candidates should have at least 1 year in front desk operations and a high school diploma, with strong communication skills and a team-oriented mindset. This is a full-time, on-site position with competitive benefits and growth opportunities.

Qualifications

• Minimum of 1 year in Front Desk Operations.
• Knowledge of hotel front desk procedures and guest services.
• Ability to communicate effectively in writing and speech.

Responsibilities

• Greets guests with personal recognition and friendly service.
• Reviews arrival lists and prepares welcome amenities.
• Escort VIPs and check them in prior to arrival.
• Answer the phone promptly with a smile and direct inquiries as needed.
• Handle cash, balance the bank at shift start/end and report discrepancies.
• Keep the front desk area clean and organized.
• Assist with lobby activation and guest data privacy per procedures.
• Follow check-in/out procedures and collect IDs and payment forms.
• Respond to guest needs and inquiries promptly.
• Perform other duties as assigned to support business objectives.

Skills

Front Desk Operations

Customer Service

Cash Handling

Communication

Education

High School education

Job description

Schulte Hospitality Group in Madison Middleton is seeking a dynamic Guest Service Representative to join our front desk team. The role focuses on greeting guests, processing check-ins, handling cash and ensuring a positive, efficient guest experience.

Candidates should have at least 1 year in front desk operations and a high school diploma, with strong communication skills and a team-oriented mindset. This is a full-time, on-site position with competitive benefits and growth opportunities.