Guest Services Pro — Front Desk Associate

Colwen Management Inc; Foxborough (MA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Flexible Spending Accounts

Supplemental Insurance

Paid Time Off

Employee Assistance Program

401K Plan

Hotel Discount Travel Program

Associate Discounts

Training and Development Programs

Job summary

Colwen Hotels is seeking a friendly Front Desk Associate at Hilton Garden Inn Patriot Place in Foxborough, MA. You will handle guest registration, reservations, and local information with a focus on outstanding service.

Ideal candidates have hotel experience, strong communication skills, and the ability to work a 7-day rotating schedule including nights and weekends. Training and benefits are provided.

Qualifications

• One year of related experience, hotel preferred.
• Prior Hilton brand experience preferred.
• Excellent verbal and written communications skills.
• Strong organizational skills and attention to detail.
• Superior interpersonal and customer service skills.
• Proficient with Microsoft Office Suite and common computer software programs.
• Ability to learn computer software programs and operate property management system.

Responsibilities

• Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
• Provide exceptional guest service.
• Manage front desk operations and ensure timely check-in/check-out.
• Warmly welcome all guests.
• Process guest check-in: confirm reservations, assign rooms.
• Handle requests with professionalism and urgency.
• Investigate and resolve guest complaints about service or accommodations.

Skills

Customer service

Verbal and written communication

Organizational skills

Interpersonal skills

Microsoft Office

Property Management System

Willingness to work nights/weekends/H

Tools

MS Office

Property Management System

Job description

Colwen Hotels is seeking a friendly Front Desk Associate at Hilton Garden Inn Patriot Place in Foxborough, MA. You will handle guest registration, reservations, and local information with a focus on outstanding service.

Ideal candidates have hotel experience, strong communication skills, and the ability to work a 7-day rotating schedule including nights and weekends. Training and benefits are provided.