Front Desk Agent

HRI Hospitality; Pittsburgh (Allegheny County); On-site; USD 32,000 - 44,000; Full time

Job summary

The Industrialist Hotel in downtown Pittsburgh is seeking a Guest Services Agent to deliver outstanding guest service at the front desk. You will welcome guests, assist with check-in/check-out, respond to requests, and coordinate with housekeeping and maintenance to ensure a seamless stay.

Strong customer service, communication, and multitasking skills are essential, along with a friendly, professional demeanor. Prior hospitality experience and PMS familiarity are a plus.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Coordinate with housekeeping and maintenance for timely room readiness.
• Maintain a clean, organized front desk and lobby area.
• Work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

Multitasking

Data-entry

Problem-solving

Friendly demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

INDUSTRIALIST HOTEL

124 rooms | 1,277 sq. ft. event space

Amenities include: signature restaurant (The Rebel Room), social lounge, fitness center, in-room dining, valet parking, conference & lounge areas.

Blending historic character with modern lifestyle design, The Industrialist in downtown Pittsburgh offers an authentic guest experience. With prime access to shops, local restaurants, the Business District, riverfront trails, and convenient public transit, the property provides an engaging environment for hospitality professionals passionate about dynamic, urban hospitality.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title : Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

• High school diploma preferred.

Experience

• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements_._