Guest Services Pro: Create Memorable Stays & Grow with Us

Geronimo Hospitality Group; Beloit (WI); Sur place; USD 17 000 - 23 000; Plein temps

Avantages offerts par ce poste

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Résumé du poste

Geronimo Hospitality Group is seeking a Guest Services Representative to warmly welcome guests, handle check-in/check-out, and coordinate room assignments in a fast-paced hotel environment. You’ll respond to guest inquiries, resolve issues, and contribute to a seamless guest experience across our Beloit properties.

This role requires strong communication, a professional demeanor, and the ability to work irregular hours including late nights, weekends, and holidays. U.S.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making abilities.
• Ability to use a variety of computer applications.

Responsabilités

• Process guest arrivals and departures, including payments.
• Coordinate room assignments and pre-arrivals.
• Address guests' concerns and requests for information.
• Assist with check-in/check-out of groups and tours.
• Support other departments as needed.

Connaissances

Customer service

Communication

Conflict management

Computer applications

Formation

High school diploma or equivalent

Description du poste

Geronimo Hospitality Group is seeking a Guest Services Representative to warmly welcome guests, handle check-in/check-out, and coordinate room assignments in a fast-paced hotel environment. You’ll respond to guest inquiries, resolve issues, and contribute to a seamless guest experience across our Beloit properties.

This role requires strong communication, a professional demeanor, and the ability to work irregular hours including late nights, weekends, and holidays. U.S.