Boutique Hotel Guest Services Concierge – Flexible Hours

Geronimo Hospitality Group; Delafield (WI); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development

401K

Medical Benefits

Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Guest Services Representative at The Delafield Hotel in Wisconsin. You will greet guests, manage check-ins/outs, coordinate room assignments, and help create memorable experiences for every guest.

You should have a high school diploma, strong communication, and computer skills; prior customer service helps. The role requires flexible hours, including late nights and weekends, and offers benefits and career growth within our boutique hospitality portfolio.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and a professional attitude.
• Experience in customer service.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Handle & coordinate room assignments and pre-arrivals.
• Handle guests' concerns.
• Offer referral for services and handle requests for information.
• Handle and store luggage.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.
• Perform other duties as assigned.

Skills

Communication skills

Customer service

Education

High school diploma or equivalent

Job description

Geronimo Hospitality Group is seeking a Guest Services Representative at The Delafield Hotel in Wisconsin. You will greet guests, manage check-ins/outs, coordinate room assignments, and help create memorable experiences for every guest.

You should have a high school diploma, strong communication, and computer skills; prior customer service helps. The role requires flexible hours, including late nights and weekends, and offers benefits and career growth within our boutique hospitality portfolio.