Guest Services Specialist — Front Desk (Flexible Hours)

Geronimo Hospitality Group; Delafield (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group in Wisconsin seeks a Guest Services Representative at The Delafield Hotel to ensure guests have a lasting, memorable first impression. You will work in the lobby or reception areas, providing a variety of guest services with a focus on professional interaction and problem solving.

You’ll be part of a dynamic team, with the chance to meet diverse guests, manage check-ins/outs, and handle special requests while supporting multiple departments.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and a professional attitude.
• Effective conflict management and decision making abilities.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including all necessary payments.
• Handle & coordinate room assignments and pre-arrivals.
• Handle guests' concerns.
• Offer referral for services and handle requests for information.
• Handle and store luggage.
• Assist with the check-in and check-out of groups and tours.
• Assist other departments as required.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Conflict management

Computer applications

Education

High school diploma or equivalent

Job description

Geronimo Hospitality Group in Wisconsin seeks a Guest Services Representative at The Delafield Hotel to ensure guests have a lasting, memorable first impression. You will work in the lobby or reception areas, providing a variety of guest services with a focus on professional interaction and problem solving.

You’ll be part of a dynamic team, with the chance to meet diverse guests, manage check-ins/outs, and handle special requests while supporting multiple departments.