Guest Services Supervisor — Shape Unforgettable Guest Experiences

Ironworks Hotel-Beloit; Beloit (WI); In loco; USD 19.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Descrizione del lavoro

Geronimo Hospitality Group seeks a dedicated hospitality professional to uphold and elevate guest service across its boutique hotels, restaurants, and clubs in Beloit. You will play a key role in ensuring standards, building guest relationships, and contributing to a memorable guest experience every day.

Join a team that values pushing boundaries and hard work, with opportunities for training and development. U.S. work authorization is required.

Competenze

• High School Diploma or equivalent.
• Minimum 1 year hotel experience required.
• College degree preferred.
• Supervisor experience preferred.
• Knowledge of Opera PMS preferred.
• U.S. Work Authorization (required).
• Computer skills including Microsoft Office.

Mansioni

• Ensure all guests are treated in an efficient and courteous manner and that all standards are applied.
• Responsible for guest service enrichment and recovery.
• Responsible for maintaining positive relationships with repeat guests and all corporate accounts.
• Assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met.
• Responsible for ordering and maintaining office supplies.
• Always maintain a neat and clean professional appearance.
• Ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied.
• Creation of Training Programs
• Maintaining the companies progressive discipline program and organized associate files in conjunction with Human Resources.
• Maintaining all reservations to maximize bookings and revenue in accordance with hotel standards.
• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures.

Formazione

High School Diploma or equivalent

College degree preferred

Strumenti

Microsoft Office

Opera PMS

Descrizione del lavoro

Geronimo Hospitality Group seeks a dedicated hospitality professional to uphold and elevate guest service across its boutique hotels, restaurants, and clubs in Beloit. You will play a key role in ensuring standards, building guest relationships, and contributing to a memorable guest experience every day.

Join a team that values pushing boundaries and hard work, with opportunities for training and development. U.S. work authorization is required.