Dual Front Desk/Guest Services - Hotel Goodwin & Ironworks Hotel

Ironworks Hotel-Beloit; Beloit (WI); Vor Ort; USD 18.000 - 25.000; Vollzeit

Benefits dieser Stelle

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Zusammenfassung

Geronimo Hospitality Group is seeking a Guest Services Representative for Ironworks Hotel Beloit. You will assist guests in the lobby or reception, process arrivals/departures, handle requests, and coordinate with other departments to ensure memorable stays.

The position requires irregular hours including late nights, weekends and holidays. U.S. Work Authorization is required. Join a team that values hard work, exceptional service, and equal opportunity employment.

Qualifikationen

• High school diploma or equivalent.
• Excellent communication skills and a professional attitude.
• Effective conflict management and decision making abilities.
• Ability to use a variety of computer applications.

Aufgaben

• Provide guest services in lobby or reception areas and assist guests throughout their stay.
• Handle arrivals/departures, payments, room assignments and guest requests.
• Collaborate with other departments to ensure a memorable guest experience.

Kenntnisse

Customer service

Communication skills

Conflict management

Decision making

Computer applications

Ausbildung

High school diploma or equivalent

Tools

Computer applications

Jobbeschreibung

Description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

IRONWORKS HOTEL

The Ironworks Hotel is a luxury boutique hotel located on the banks of the Rock River in downtown Beloit. The hotel is home to one of the area's best restaurants, Merrill and Houston's Steak Joint, and is within walking distance of many other area attractions and night life. It's a place for people to work hard, play hard, and come together.

HOTEL GOODWIN

A chic, classic hotel inspired by the 19th century Goodwin House, Hotel Goodwin is an impeccable mixture of history and modern luxury. We're a distinctive hotel with a refined signature edge that celebrates the individual style of our guest while offering truly genuine service...with the right amount of the unexpected.

PERKS OF THE JOB

We believe in rewarding effort and skill.

Our team enjoys

• Employee Discounts,
• Paid Time Off,
• Training & Development Opportunities,
• 401K,
• Medical Benefits,
• 24/7 Online Care,
• Pet Insurance,
• and more.

We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you'll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here-use it to build the future, make an impact, and continuously improve the guest experience.

Often a guest's first impression of a property is the result of the Guest Services Representative's skills and abilities. You will provide a variety of guest services while working in the lobby or reception areas of the hotel. The position is challenging, varied and offers the opportunity to work flexible hours and to meet many new people.

WHAT YOUR DAY WILL LOOK LIKE

• Process guest arrivals and departures, including all necessary payments
• Handle & coordinate room assignments and pre-arrivals
• Handle guests' concerns
• Offer referral for services and handle requests for information
• Handle and store luggage
• Assist with the check-in and check-out of groups and tours
• Assist other departments as required
• Perform other duties as assigned

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Requirements

WHAT IT TAKES TO SUCCEED

• You have a high school diploma or equivalent
• You have excellent communication skills and a professional attitude
• You have effective conflict management and decision making abilities
• You have the ability to use a variety of computer applications

YOU'LL STAND OUT IF YOU BRING

• You have previous experience in customer service

This position is subject to irregular hours to include late nights, weekends and holidays.

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.