Guest Services Pro | Create Memorable Stays & Flexible Hours

Geronimo Hospitality Group; Santa Barbara (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group is seeking a Guest Services Representative for our Santa Barbara property. You will be the guest’s first impression, delivering warm, professional service in the lobby or reception areas.

The role offers variety, opportunities to meet new people, and a schedule with flexible hours including evenings, weekends, and holidays. Prior customer service experience is valued.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision-making skills.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures, including payments.
• Coordinate room assignments and pre-arrivals.
• Address guests' concerns and requests for information.
• Assist with check-in/check-out for groups and tours.
• Support other departments as needed.

Skills

Customer service

Communication skills

Conflict resolution

Computer skills

Education

High school diploma or equivalent

Job description

Geronimo Hospitality Group is seeking a Guest Services Representative for our Santa Barbara property. You will be the guest’s first impression, delivering warm, professional service in the lobby or reception areas.

The role offers variety, opportunities to meet new people, and a schedule with flexible hours including evenings, weekends, and holidays. Prior customer service experience is valued.