Guest Services Lead - Boutique Hotel

Geronimo Hospitality Group; Delafield, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Geronimo Hospitality Group, Delafield Hotel, is seeking a Guest Services Representative to ensure every guest leaves with a lasting impression in the lobby or reception areas.

You’ll handle arrivals, departures, room assignments, guest requests, and information referrals, with flexible hours including late nights, weekends and holidays.

U.S. Work Authorization required; high school diploma; strong communication; opportunities for growth in a boutique hospitality environment.

Qualifications

• High school diploma or equivalent.
• Excellent communication skills and professional attitude.
• Effective conflict management and decision making abilities.
• Ability to use a variety of computer applications.

Responsibilities

• Process guest arrivals and departures; handle payments.
• Coordinate room assignments and pre-arrivals.
• Handle guests' concerns and requests for information.
• Offer referrals for services and assist with information requests.

Skills

Customer Service

Communication Skills

Conflict Management

Computer Literacy

Education

High School Diploma or Equivalent

Job description

Geronimo Hospitality Group, Delafield Hotel, is seeking a Guest Services Representative to ensure every guest leaves with a lasting impression in the lobby or reception areas.

You’ll handle arrivals, departures, room assignments, guest requests, and information referrals, with flexible hours including late nights, weekends and holidays.

U.S. Work Authorization required; high school diploma; strong communication; opportunities for growth in a boutique hospitality environment.