Guest Services Pier Agent

Nautilus International Holding Corporation; Galveston (TX); On-site; USD 20,000 - 23,000; Full time

Job summary

Nautilus International Holding Corporation is seeking Pier Agents in Galveston to warmly welcome guests and guide them through embarkation and debarkation, ensuring smooth flow and safety at the terminal. You will verify travel documents, assist with luggage and boarding, and coordinate with check-in agents to maintain continuous operation.

The role emphasizes excellent customer service, attentiveness to detail, and the ability to adapt to schedule changes while upholding brand standards and

Qualifications

• High School Diploma or equivalent; 1 year of customer service experience.
• Fluent verbal and written English communication.
• Attention to detail in embarkation documentation; flexible and adaptable.

Responsibilities

• Assist with pier setup and breakdown at end of day.
• Guide guests through terminal and security areas.
• Check in guests and input travel information into the system.
• Verify travel documents for check-in compliance with regulations.
• Provide guests with stateroom keys and boarding information.
• Maintain high levels of customer service and courteous demeanor.

Skills

Customer service

Verbal & Written English

Team player

Attention to detail

Flexibility

Integrity

Education

High School Diploma or equivalent

Job description

Nautilus International Holding Corporation is seeking Pier Agents in Galveston to warmly welcome guests and guide them through embarkation and debarkation, ensuring smooth flow and safety at the terminal. You will verify travel documents, assist with luggage and boarding, and coordinate with check-in agents to maintain continuous operation.

The role emphasizes excellent customer service, attentiveness to detail, and the ability to adapt to schedule changes while upholding brand standards and