Airport Concierge & Guest Services Agent

Nautilus International Holding Corporation; Galveston, Northern (TX, KY); Hybrid; USD 19,000 - 23,000; Full time

Job summary

Nautilus International Holding Corporation is seeking an IAH Airport Meet & Greet Agent to warmly welcome guests, assist with navigation inside the terminal, and verify travel documents for transfers. You’ll coordinate with Transportation Supervisors and relay information to ensure smooth embarkations.

The role requires strong customer service, clear verbal and written communication, basic data entry, and adherence to dress code and safety policies.

Qualifications

• High School Diploma or equivalent or current enrollment for students aged 16 or 17.
• At least 1 year of customer service experience.

Responsibilities

• Greet guests arriving at the airport and assist with navigation inside the terminal.
• Check documents such as ID, passport, boarding documents, and transfer tickets.
• Assist guests requiring wheelchair assistance during embarkation.
• Answer questions accurately and relay information regarding boarding and sailing.
• Communicate via radio and notify supervisor if flow is backing up.
• Maintain high levels of customer service and professional appearance.
• Follow dress code and safety/compliance programs.

Skills

Customer service

Communication

Data entry

Teamwork

Problem-solving

Flexibility

Discretion

Integrity

Education

High School Diploma or equivalent

Enrollment acceptable for 16-17 year olds

Job description

Nautilus International Holding Corporation is seeking an IAH Airport Meet & Greet Agent to warmly welcome guests, assist with navigation inside the terminal, and verify travel documents for transfers. You’ll coordinate with Transportation Supervisors and relay information to ensure smooth embarkations.

The role requires strong customer service, clear verbal and written communication, basic data entry, and adherence to dress code and safety policies.