Pier Agent - Port Everglades, FL

SMS International Shore Operations; Fort Lauderdale (FL); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Cruise Discounts

Part Time position

TWIC Paid by SMS

Fridays, Saturdays, Sundays shifts

Job summary

SMS International Shore Operations US, Inc. is seeking a part-time shore operations agent in Fort Lauderdale for the 2026/2027 season.

The role involves meeting and assisting cruise guests, handling embarkation duties, and guiding guests through the terminal with attention to safety and guest satisfaction. Responsibilities include checking documents, registering guest information, issuing stateroom keys, and supporting luggage and transfer processes.

Qualifications

• Minimum one year in customer service or logistics, preferably travel.
• Ability to communicate in English and assist guests.
• Willingness to work weekends and holidays.

Responsibilities

• Meet and greet guests cordially, responding to inquiries and assisting with embarkation and debarkation.
• Monitor traffic in the luggage area and CBP areas.
• Guide guests throughout the terminal to check-in areas, gangways and elevators.
• Answer general questions accurately and pleasantly; provide boarding information.
• Escort guests needing wheelchair assistance during embarkation and debarkation.
• Gather data for embarkation processes and report findings to management.

Skills

Customer service

English communication

Computer literacy

Organizational skills

Multi-tasking

Weekend availability

Education

High School Diploma or equivalent

Job description

Now hiring for 2026/2027 season!

• Fun servicing Holland America, Disney* Cruise Line, Viking, Crystal and Silversea Cruises.
• Cruise Discounts*
• Part Time position
• Pay rate of $16.00-16.50 per hour
• Friday, Saturday, Sunday availability required (at least one day)
• TWIC Paid by SMS*
• Guidelines provided at interviews

Benefits Provided

• Fun servicing Holland America, Disney* Cruise Line, Viking, Crystal and Silversea Cruises.
• Cruise Discounts*
• Part Time position
• Pay rate of $16.00-16.50 per hour
• Friday, Saturday, Sunday availability required (at least one day)
• TWIC Paid by SMS*
• Guidelines provided at interviews

BASIC PURPOSE:

This is a fast paced, high energy position requiring a enthusiastic, efficient and professional image. Agents working for SMS International Shore Operations US, Inc., direct and assist cruise guests in all aspects of shore-side operations as assigned. This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with transfers to and from the port.

Essential Functions & Responsibilities

• Meet and greet guests cordially, responding to their inquiries in a knowledgeable and pleasant manner as well as assisting and directing debarkation and embarkation of guest.
• Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
• Guides the flow of traffic throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators and direct guests accordingly.
• Answers general questions in an accurate and pleasant manner and provides pertinent information regarding boarding and sailing; takes the initiative to assist guests.
• Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
• Escorts and monitors guests pending boarding status or requiring additional documentation.
• Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
• Assists guests with locating luggage and completing lost luggage forms, when necessary.
• Reviews and verifies validity of all travel documents presented by guests for check-in.
• Inputs guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
• Provides guests with stateroom keys and pertinent boarding information, according to department manual and training.
• Prepares the terminal and check-in area by organizing required furniture, equipment, manifests and other related materials. Clears and organizes workstations and/or areas daily and submits relevant paperwork to appropriate personnel.
• Performs other job related duties as assigned.

Education

• High School Diploma or equivalent.

Experience

• Minimum of one-year experience in a customer service/logistics environment, preferably in the travel industry.

Knowledge, Skills & Abilities

• Demonstrated ability to communicate in English, sufficient to provide information and answer general questions.
• Knowledge of, or ability to learn practical computer skills to accurately register guests and navigate screens to perform computer based functions.
• Good organizational and customer service skills.
• Ability to work effectively in a multi-tasked, fast-paced environment in front of large groups. Required to be available on weekends, after hours, and on short notice, as requested by management.