Front Desk Agent

The Crescent Hotels Group; Scottsdale (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Excellent compensation package

401K matching

Discounts at Crescent properties

Job summary

Crescent Hotels & Resorts invites you to consider a Front Desk Agent for the Remi Hotel in downtown Scottsdale, a new Autograph Collection property. The role involves warm guest greetings, efficient check-in/out, and promoting on-site outlets in a luxury setting.

Ideal candidates will have at least one year of front desk experience and familiarity with Marriott standards, with strong English communication skills. This on-site position offers competitive pay and a comprehensive benefits package.

Qualifications

• One year of previous hotel front desk experience is highly preferred.
• Marriott brand and service knowledge is preferred.
• Ability to communicate in English.

Responsibilities

• Warmly greet guests, complete registration including inputting guest data, confirming rates, selecting rooms, issuing keys.
• Assist guests with check-out, handle payments, process POS transactions, currency exchange, and gift cards.
• Demonstrate knowledge of room types, rates, packages, promotions, and local area.
• Upsell hotel services and facilities to maximize occupancy.
• Respond to guest inquiries and resolve issues in a timely, friendly manner.
• Receive, input, relay messages to guests and manage guest communications.

Skills

Hotel front desk experience

Marriott brand knowledge

English communication

Job description

Description

Crescent Hotels & Resorts invites you to embark on an exciting journey as a Front Desk Agent the spectacular Remi Hotel, a new build Autograph Collection. Nestled in the pulsating heart of downtown Scottsdale's Entertainment District, this 161-room gem combines classic western elements with bold, modern motifs, redefining the desert aesthetic and attitude. It’s five food and beverage outlets range from a 1940’s inspired café on the ground level to a seductive Miami-style rooftop pool deck and bar reflective of the orange groves of Morocco.

Picture this: A vibrant tapestry of live, work, and play, where the city's elite mingle with young professionals in a symphony of luxury and excitement. Weekends ignite into an electrifying party scene as the Entertainment District transforms into a playground for the glamorous and the adventurous.

Adjacent to the Remi Hotel lies the crown jewel of nightlife, the renowned Maya Day + Nightclub. By day, it's a sun-kissed oasis, beckoning with Vegas-style poolside parties. As twilight descends, it metamorphoses into a vibrant nightclub, drawing the world's most renowned DJs and performers to its stage.

We are committed to providing you with:

• Excellent compensation package.
• An exceptional benefit plan for eligible associates and your family members.
• 401K matching program for eligible associates.
• Discounts at our Crescent managed properties in North America for you and your family members.
• Discounts at Marriott properties worldwide.

ESSENTIAL JOB FUNCTIONS:

• Warmly greet guests according to high service standards, and complete the registration process to include, but not limited to, input and retrieve information from the computer, confirmation of guest information and room rate, selection of rooms, code electronic keys, promote marketing programs and onsite outlets, provide a welcome packet and ensure guest knows location of room.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction.
• Receive, input, retrieve and relay messages to guests.

REQUIRED SKILLS/ABILITIES:

• One year of previous hotel front desk experience is highly preferred.
• Marriott brand and service knowledge is preferred.
• Ability to communicate in English.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts