Guest Services Phone Operator- The REMI Scottsdale

Marriott Boston Quincy; Scottsdale (AZ); On-site; USD 2,066,000 - 2,617,000; Full time

Benefits offered by this job

Medical benefits

Life insurance

Disability coverage

401k matching

Free meals

Hotel discounts

Job summary

The REMI Scottsdale is seeking a friendly Guest Services Phone Operator to be the first point of contact for guests calling the property. The role involves handling calls, routing requests to the right department, and processing room service orders in a fast-paced hotel environment.

Both full-time and part-time positions are available. A strong emphasis on excellent guest service, professionalism, and computer/app literacy will help you succeed in this front-line role at a busy Scottsdale

Qualifications

• Previous guest service experience is required.
• Hotel experience is highly preferred.
• Friendly and professional demeanor is important.
• Strong computer skills and comfort with mobile apps.

Responsibilities

• Answer incoming calls from guests, external and in-house.
• Communicate guest needs to the appropriate department and follow up.
• Take room/service orders and resolve guest complaints.
• Remain calm and attentive during busy periods and emergencies.

Skills

Guest service

Multitasking

Calm under pressure

Computer skills

Education

High School or better

Job description

Guest Services Phone Operator- The REMI Scottsdale

Job Category: Ops - Hourly Non Mgmt

• Full-Time

Locations

The Remi Scottsdale
4415 North Buckboard Trail
Scottsdale, AZ 85251, USA

Description

Do you enjoy talking to others and making their day better? Do you like a fast-paced environment?

We are looking for guest service superstars to join our PBX team! In this role, you will be the first point of contact for our guests reaching out by telephone. Your friendly voice and efficient service will help maintain the highest standards of service. Part Time and Full Time Positions Available.

We offer great benefits, including medical/dental/vision, company-paid life insurance, short and long-term disability, matching 401k, free meals, hotel discounts and more!

WHAT YOU WILL BE DOING:You will a nswer incoming calls from guests, both external and in-house; c ommunicate guest needs to the appropriate department and follow up to ensure that requests have been handled; t ake room service orders; f ield guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

WHAT YOU SHOULD BRING TO THE TABLE:Previous guest service experience is required. Hotel experience is highly preferred. A friendly and professional demeanor is important, as well as strong computer skills and a comfort level with mobile apps. You will need to be able tomultitask and r emain calm and alert especially during emergency situations and heavy hotel activity.

WHEN YOU WILL BE WORKING:Hotels are open 24 hours a day, 7 days a week. The shifts are generally 7-3 or 3-11, but mid shifts will be scheduled based on business needs.

Behaviors

Preferred

Loyal

Shows firm and constant support to a cause

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Peer Recognition

Inspired to perform well by the praise of coworkers

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Job Security

Inspired to perform well by the knowledge that your job is safe

Education

Preferred

High School or better.

Experience

Required

Previous guest service experience is required. Hotel experience is highly preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.