Guest Services & People Ops Manager

careers-festfoods; Chicago (IL); On-site; USD 52,000 - 66,000; Full time

Benefits offered by this job

Associate Discount

Weekly Pay & Premium Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

401(k) with company match

Job summary

Festival Foods seeks a Guest Services Department Manager in Marshfield, WI to lead guest services, pricing, and cash office operations, ensuring a welcoming guest experience and high-performing teams. This role requires managing schedules, staffing, coaching, and upholding safety and quality standards.

The successful candidate will oversee daily operations, mentor staff, handle performance reviews, and partner with HR to maintain staffing levels while delivering exceptional service.

Qualifications

• High School education or equivalent with experience in leadership roles.
• At least 3 years of leadership experience, with 2+ years in a manager role.
• Ability to manage guest interactions tactfully and effectively.
• Strong oral and written communication, leading a diverse team in a fast-paced environment.
• Familiarity with technology: Microsoft Office, POS systems, bookkeeping and cash management tools.
• Understanding of safety policies and proper lifting, scanning, and related procedures.

Responsibilities

• Lead a Helpful Service Culture and develop associates to provide outstanding guest service.
• Coach, mentor, and reinforce Festival Foods culture and performance expectations.
• Finalize and approve weekly schedules in line with labor and budget projections.
• Support department hiring processes and onboarding with HR.
• Conduct performance reviews for direct reports and guide indirect reports.
• Enforce policies and take corrective action in partnership with HR.
• Assist department associates in responsibilities and lead by example.
• Ensure compliance with service, cash control, and operational standards.
• Monitor cashier production and optimize guest service levels.
• Be ready to step in at the register and assist store closing procedures.
• Assist guests with items, orders, and special requests.
• Oversee timekeeping accuracy and communicate discrepancies to HR.
• Meet quality and quantity expectations and maintain attendance commitments.

Skills

Leadership

Guest service

Scheduling

Staff management

Communication

Coaching

Education

High School Diploma or equivalent

Leadership experience 3+ years

Tools

POS systems

Microsoft Office

Bookkeeping software

Cash management tools

Job description

Festival Foods seeks a Guest Services Department Manager in Marshfield, WI to lead guest services, pricing, and cash office operations, ensuring a welcoming guest experience and high-performing teams. This role requires managing schedules, staffing, coaching, and upholding safety and quality standards.

The successful candidate will oversee daily operations, mentor staff, handle performance reviews, and partner with HR to maintain staffing levels while delivering exceptional service.