Evening Guest Services Department Manager (PM)

Festival Foods; Onalaska (WI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Associate Discount

Weekly pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental leave

401(k)

Job summary

Festival Foods in Onalaska, WI is seeking a Guest Services Assistant Department Manager-PM to lead afternoon and evening operations, mentoring the team and ensuring a welcoming, guest‑focused atmosphere.

This full‑time role reports to the Guest Services Manager, works 1:00 pm to 9:30 pm with weekend shifts, and requires at least 1 year in grocery plus leadership experience. We offer extensive associate benefits, including a 15% discount and weekly pay.

Qualifications

• High school education or equivalent. At least 1 year in grocery and 6 months in a leadership role such as Customer Service Representative.

Responsibilities

• Provide helpful service with greeting, questions, and guest concerns.
• Uphold company culture by leading the team during afternoon and evening shifts.
• Drive guest service excellence by setting clear performance expectations.
• Support team growth through development and training of Guest Services associates.
• Oversee department productivity and labor to meet business needs and goals.
• Ensure safety and loss prevention policies are followed and safety programs enforced.
• Honor commitments with regular attendance and advance notice for replacements.
• Collaborate with the team on duties as assigned.

Skills

Customer service

Leadership

Communication

Organizational skills

Safety awareness

Job description

Festival Foods in Onalaska, WI is seeking a Guest Services Assistant Department Manager-PM to lead afternoon and evening operations, mentoring the team and ensuring a welcoming, guest‑focused atmosphere.

This full‑time role reports to the Guest Services Manager, works 1:00 pm to 9:30 pm with weekend shifts, and requires at least 1 year in grocery plus leadership experience. We offer extensive associate benefits, including a 15% discount and weekly pay.