Evening Guest Services Lead & Dept. Manager - PM

UNAVAILABLE; Neenah (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Associate Discount: 15% off groceries

Weekly Pay

Two-Week Advanced Scheduling

Vision & Dental Insurance

Parental Leave

401(k) Matching

Job summary

Festival Foods in Neenah, WI is seeking a Guest Services Assistant Department Manager-PM. This full-time role supports a fast-paced, hospitality-driven environment, leading afternoon and evening shifts and mentoring a team to deliver exceptional guest service.

You’ll oversee operations, set performance expectations, and ensure a welcoming store atmosphere where guests feel valued. Strong communication and organization are key to success in this role.

Qualifications

• High school diploma or equivalent; 1 year in grocery experience.
• 6 months in a leadership role related to customer service.
• Strong interpersonal and organizational skills.

Responsibilities

• Provide helpful guest service and address guest concerns.
• Lead afternoon and evening shifts to uphold culture.
• Set performance expectations and coach team.
• Oversee operations, scheduling, and labor to meet goals.
• Ensure safety and attendance compliance.

Skills

Customer Service

Leadership

Decision Making

Communication

Organizational Skills

Education

High School Diploma or Equivalent

Job description

Festival Foods in Neenah, WI is seeking a Guest Services Assistant Department Manager-PM. This full-time role supports a fast-paced, hospitality-driven environment, leading afternoon and evening shifts and mentoring a team to deliver exceptional guest service.

You’ll oversee operations, set performance expectations, and ensure a welcoming store atmosphere where guests feel valued. Strong communication and organization are key to success in this role.