Front Desk & PBX Clerk

Ameristar Casinos, Inc.; Chicago (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

Ameristar Casinos, Inc. in Chicago seeks a friendly Front Desk Agent to provide check-in/out, reservations, and guest assistance. You will verify identifications, handle payments, and maintain a welcoming lobby experience.

This role requires strong English communication, basic math, and teamwork, with opportunities for growth within PENN Entertainment's Total Rewards program.

Qualifications

• Experience in hotel front desk or guest service preferred.
• Strong interpersonal and written communication skills.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Greet guests and provide friendly service during check-in and check-out.
• Make and confirm reservations and assist guests with questions or problems.
• Obtain necessary information to guarantee rooms (ID, credit card verification, etc.).
• Perform front desk, call center, and other hotel-related duties as needed.
• Maximize resort revenues by selling reservations based on rate strategies.
• Enter reservations accurately into the system and provide local information.

Skills

Customer service

Reservations

Cash handling

Communication skills

Teamwork

Education

High School Diploma or GED

Job description

Introduction

...

Overview

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

• Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience.
• Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits— such as day‑one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.

Responsibilities

• Provides friendly and efficient service to guests during check in/check out procedures.
• Makes and confirms reservations and assists guests with problems or questions.
• Obtains information necessary to guarantee rooms (e.g., identification, Credit card verification, etc.).
• Performs Front Desk, Call Center, and other hotel-related duties when necessary.
• Keeps Hotel Services Supervisor informed of any problems.
• if assigned to “grave shift,” performs Night Audit duties and completes Flash Report in a correct and timely manner.
• Answers all reservation inquiries according to established guidelines, including assisting guests warranting complimentary accommodations.
• Maximizes resort revenues by selling reservations based on predetermined rate strategies.
• Accurately enters all reservations into the computer system according to departmental policy and procedure.
• Provides information to guests regarding local services and events.
• Assists the Player Development team with all reservations and requests.
• Performs group block management, including the entering of room lists, inventory control, coordination of casino reservations, checking resort room arrivals, and maintaining a professional relationship with all departments associated with the resort.
• Verifies duties and examines work for accuracy, neatness, and adherence to established policies and procedures.
• Remains current on all casino activities and assists guests with all inquiries.
• Answers phone and assists with clerical tasks.
• Performs all other related and compatible duties as assigned.

Requirements

• High School Diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Hotel Front Desk experience preferred.
• Must have basic math and money handling skills.
• Must possess excellent interpersonal skills.
• Must have good oral and written communication skills; must be fluent and literate in English.
• Must have ability to work efficiently in a team-oriented environment.
• Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
• Must be able to listen and respond to visual and aural cues.
• Must have good problem-solving and reasoning skills.