Guest Communications Specialist - Telephone Operator

Leadline Inc.; United States; On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Exclusive Discounts

Employee Meal Program

Training Programs

Wellness Fair

Recognition Awards

Career Development

Free Parking

Medical, Dental, Vision insurance

401k

Job summary

Kiawah Island Golf Resort seeks a Telephone Operator to set the first impression for guests by answering calls warmly, directing inquiries, and scheduling wake-up calls. You will handle guest requests and assist staff while upholding resort policies and standards.

Strong English communication and teamwork are essential; background checks are required and the role is onsite. We offer a supportive team environment, opportunities for growth, and benefits described in the job posting.

Qualifications

• Minimum Education – High school diploma or equivalent.
• Positive and energetic attitude.
• Basic Computer Skills are required.
• Must work both independently and in a team environment.
• Good to excellent communication skills in English both verbal and written.
• Must be able to pass a background check.
• 24 Hour Department- Not Able to Accommodate Set Schedules

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Communication skills

Team player

Positive attitude

Basic computer skills

Education

High school diploma or equivalent

Tools

Basic Computer Skills

Job description

Kiawah Island Golf Resort seeks a Telephone Operator to set the first impression for guests by answering calls warmly, directing inquiries, and scheduling wake-up calls. You will handle guest requests and assist staff while upholding resort policies and standards.

Strong English communication and teamwork are essential; background checks are required and the role is onsite. We offer a supportive team environment, opportunities for growth, and benefits described in the job posting.