Guest Communications Specialist – On-Site Concierge

Kiawah Island Golf Resort; South Carolina; On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Exclusive discounts

Employee meals

Training programs

Recognition awards

Leadership development

Wellness fair

Free parking

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Vacation pay

401k

Job summary

Kiawah Island Golf Resort is seeking a friendly Telephone Operator to welcome guests, answer calls promptly, and direct inquiries to the appropriate staff. You will help ensure a smooth guest experience with accurate information and a warm, professional tone.

This role requires good communication in English, basic computer skills, and the ability to work both independently and as part of a team. Daily tasks include wake-up calls, handling guest requests, and upholding resort policies.

Qualifications

• High school diploma or equivalent
• Positive and energetic attitude
• Basic computer skills required
• Ability to work independently and in a team
• Excellent English communication, both verbal and written
• Must pass a background check
• 24-hour department – not able to accommodate set schedules

Responsibilities

• Answer incoming calls and direct to appropriate staff.
• Take and execute wake-up calls.
• Receive guest laundry and dispatch for delivery.
• Resolve guest challenges.
• Take guests and employees’ requests and enter it into the computer system.
• Upholds the core values and policies and procedures of the resort.
• All other duties, as assigned.

Skills

Positive attitude

Basic computer skills

English communication

Teamwork

Independent work

Education

High school diploma or equivalent

Job description

Kiawah Island Golf Resort is seeking a friendly Telephone Operator to welcome guests, answer calls promptly, and direct inquiries to the appropriate staff. You will help ensure a smooth guest experience with accurate information and a warm, professional tone.

This role requires good communication in English, basic computer skills, and the ability to work both independently and as part of a team. Daily tasks include wake-up calls, handling guest requests, and upholding resort policies.