Luxury Hotel Housekeeping Operations Manager

The Ritz-Carlton Hotel Company, L.L.C.; California; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus Eligible

Job summary

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management role to support daily housekeeping operations at its Dorado property. You will oversee Housekeeping, Recreation/Health Club and Laundry activities, ensuring guests and staff spaces are clean and well maintained.

You will supervise shifts, inspect rooms, and drive corrective actions while promoting exceptional guest service and adherence to the Ritz-Carlton Gold Standards.

Qualifications

• High school diploma or GED; 1 year experience in housekeeping or related area.
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Supports daily shift operations of Housekeeping, Recreation/Health Club and Laundry as applicable.
• Ensures guest rooms, public spaces and employee areas are clean and well maintained.
• Completes inspections and holds people accountable for corrective action.
• Sets positive example for guest relations and emphasizes guest satisfaction in meetings.
• Responds to and handles guest problems and complaints; focuses on continuous improvement.

Skills

Leadership

Customer service

Communication

Training

Education

High school diploma or GED

2-year college degree in Hospitality/Business

Job description

The Ritz-Carlton Hotel Company, L.L.C. is seeking a Management role to support daily housekeeping operations at its Dorado property. You will oversee Housekeeping, Recreation/Health Club and Laundry activities, ensuring guests and staff spaces are clean and well maintained.

You will supervise shifts, inspect rooms, and drive corrective actions while promoting exceptional guest service and adherence to the Ritz-Carlton Gold Standards.