Luxury Resort General Manager — Brand Leadership

The Ritz-Carlton Hotel Company, L.L.C.; Charlotte Amalie (United States Virgin Islands); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Relocation assistance

Bonus eligible

Stock package

Job summary

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership.

Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives to meet or exceed guest expectations and increase profit and market share.

Qualifications

• 2-year degree in Business Administration, Hotel and Restaurant Management, or related major; 8 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years’ experience in the management operations, sales and marketing, finance and accounting, or related professional area.

Responsibilities

• Stays current with industry trends and monitors strengths and weakness of competition; develops business plans designed to maximize customer satisfaction, profitability, and market share.
• Executes business plans designed to maximize property customer satisfaction, profitability, and market share; holds leadership accountable for delivery and analyzes performance to inform future plans.

Skills

Executive leadership

Caribbean resort experience

Flexible schedule

Stakeholder management

Education

2-year degree in Business Administration, Hotel and Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major

Job description

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment to both The Ritz-Carlton and property ownership.

Verifies the implementation of The Ritz-Carlton brand service strategy and brand initiatives to meet or exceed guest expectations and increase profit and market share.