Guest Services & Operations Lead

Hollywood Casino Columbus; Columbus (OH); On-site; USD 40,000 - 70,000; Full time

Job summary

PENN Entertainment’s Hollywood Casino Columbus is seeking a leader to oversee cashiering operations and guest service at our Columbus destination. You will manage shifts, safeguard assets, and uphold regulatory and policy standards while guiding staff development and budgeting to meet business goals.

The role emphasizes strong communication, proficiency with MS Office, and experience in casino operations. You’ll contribute to a positive guest experience and ensure daily operations run smoothly

Qualifications

• Bachelor's degree from a four-year college or university.
• Three years progressively more challenging leadership role in cashiering or casino operations preferred.
• Proficient in Microsoft applications (Excel, Access, Word) and strong communication skills.

Responsibilities

• Manage all cashiering operations for the assigned shift and safeguard company assets.
• Maintain knowledge of the player tracking system and suggest improvements.
• Ensure compliance with regulatory, internal control, and policies and procedures.
• Staff development and training to achieve high standards and service quality.
• Staffing and scheduling to meet business demands and ensure customer satisfaction.
• Oversee department budgets, profit and loss statements, cost analysis and labor analysis.

Skills

Customer service

Leadership

Interpersonal skills

Microsoft Excel

Microsoft Access

Microsoft Word

Education

Bachelor's degree

Tools

Player tracking system

Job description

PENN Entertainment’s Hollywood Casino Columbus is seeking a leader to oversee cashiering operations and guest service at our Columbus destination. You will manage shifts, safeguard assets, and uphold regulatory and policy standards while guiding staff development and budgeting to meet business goals.

The role emphasizes strong communication, proficiency with MS Office, and experience in casino operations. You’ll contribute to a positive guest experience and ensure daily operations run smoothly