EVS Shift Supervisor Lead Operations and Guest Service

Hollywood Casino Columbus; Columbus (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Hollywood Casino Columbus is seeking an experienced EVS Supervisor to lead the Environmental Services team on a designated shift. You will guide staff, monitor performance, schedule coverage, and support budget adherence while maintaining guest satisfaction and a safe, clean casino environment.

The role requires strong supervision, communication, and problem-solving abilities, plus a commitment to OSHA standards and regulatory compliance within the EVS department.

Qualifications

• High School Diploma or GED is required; Bachelor's degree preferred; one year related experience and/or training; or equivalent combination of education and experience.
• Must be able to perform the physical job duties of all EVS team members in times of emergencies.
• Must be able to operate all standard EVS equipment: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, mop, broom, and handheld radio operation.
• Proficient in Microsoft applications (Excel, Word, and Outlook).
• Ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

Responsibilities

• Responsible for providing guidance and daily supervision to staff in the department on designated shift.
• Supports and administers operational goals and monitors achievements of performance and profit objectives.
• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
• Responsible for supporting compliance to departmental budgets.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Hollywood Casino Columbus is seeking an experienced EVS Supervisor to lead the Environmental Services team on a designated shift. You will guide staff, monitor performance, schedule coverage, and support budget adherence while maintaining guest satisfaction and a safe, clean casino environment.

The role requires strong supervision, communication, and problem-solving abilities, plus a commitment to OSHA standards and regulatory compliance within the EVS department.