Front Office Host - Hyatt Regency Guam

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Job summary

Hyatt Regency Lake Tahoe Resort, Spa and Casino is seeking a guest-focused team member for the Rooms division. The role emphasizes courteous service, seamless rotation across departments, and proactive guest relations to ensure memorable experiences.

The ideal candidate has hospitality experience, strong communication, and a passion for personalized service. The position supports opening/closing procedures and maintains high grooming standards.

Qualifications

• Minimum 2 years work experience in hotel operations.
• Degree or diploma in Hospitality or Tourism management preferred.
• Good customer service, communications and interpersonal skills.

Responsibilities

• Welcome guests vriendelijk and professionally and support rotation within Rooms division or other departments as needed.
• Report guest complaints or problems to supervisors and follow up with guests when solutions are not immediate.
• Balance cash reports, perform opening and closing procedures, and handle rebates and vouchers with clear explanations.
• Monitor room allocations and accommodate special guest requests, maintaining contact with long-stay and suite guests for a pleasant stay.
• Maintain grooming, hygiene, and good rapport with colleagues across departments.

Job description

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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Hyatt Regency Lake Tahoe Resort, Spa and Casino | Incline Village , NV , US

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