Front Desk / Customer Service Agent

Hyatt Hotels Corporation; Round Rock (TX); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Flexible schedule options

Good tip potential

100% company covered insurance for FT

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a Front Desk Agent to deliver courteous, high-quality service at check-in and check-out, anticipate guest needs, and resolve issues promptly.

You will work with a friendly front desk team, maintain lobby cleanliness, handle cash procedures, and stay flexible for weekend/holiday scheduling. This role offers tips, a strong hospitality vibe, and 100% employee benefits with possible growth.

Qualifications

• Flexible and adaptable to changing guest needs.
• Customer service focused with a friendly demeanor.
• Outgoing personality and positive attitude.
• Team-oriented with a willingness to help in a high-traffic front desk.
• Weekend and holiday availability often required.
• Hospitality experience is helpful but not required.

Responsibilities

• Provide highest quality guest service at check-in/check-out.
• Check guests in/out efficiently and courteously.
• Follow cash handling and accounting procedures.
• Know hotel services, rates, hours and amenities.
• Maintain lobby cleanliness and security of guest information.
• Resolve guest concerns promptly and professionally.
• Perform other duties as assigned.

Skills

Flexible

Customer service

Outgoing personality

Team player

Weekend availability

Hospitality experience

Job description

Close Inclusive Collection Job Postings Notification

This is a fun and service forward company with ample career opportunities. We have it all - culture, environment and growth! Flexible schedule options, good tip potential and 100% company covered insurance for FT associates.

Compensation: Starting at $16.00 per hour plus tips

Posted: Sep 28, 2026

Benefits

• Flexible schedule options
• good tip potential
• 100% company covered insurance for FT associates

What You'll Do

• A Front Desk Agent will provide the highest quality of service to the guest, anticipating and exceeding their expectations
• Check the guest in and out efficiently and in a friendly manner
• Understand and consistently follow all cash handling and accounting procedures including the hotel credit and check cashing procedures
• Develop a thorough knowledge of hotel staff, hotel services, hours of operation, room locations, room rates, amenities, and hotel surroundings
• Assist in maintaining the cleanliness of the lobby and entrance
• Ensure security and confidentiality of all guest and hotel information
• Effectively respond to and resolve guest concerns or complaints
• Perform other duties as assigned

What You'll Bring

• The ability to be flexible and adapt to any situation
• A desire to work as part of the front desk team
• An outgoing personality with a positive attitude
• Previous hospitality experience always helps, but not required
• The ability to stand and move at a fast pace for long periods of time. Working long hours may also be required based on business needs. Must be available to work weekends and holidays as necessary
• This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place Madison/Downtown | Madison , WI , US

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