Guest Services & Merchandise Ambassador (Part-Time)

Delaware North; Boston (MA); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

Weekly pay

Training and development opportunities

Employee discounts

Flexible work schedules

Job summary

Delaware North Boston Holdings seeks part-time Bag Check and Merchandise Ambassadors at TD Garden in Boston, MA. You will greet guests, handle inquiries, process bag-check payments, and maintain accurate sales records while stocking merchandise and supporting security procedures.

Ideal candidates are 18+, with strong customer service and reliability, and preferably experience in hospitality, security, or event services.

Qualifications

• Must be at least 18 years old.
• Strong customer service and communication skills.
• Reliability, punctuality, and a positive attitude.
• Previous experience in hospitality, security, or event services is a plus.

Responsibilities

• Greet guests and deliver friendly, professional customer service while handling inquiries and sharing general event information.
• Process payments for bag check services and concert retail and maintain accurate sales records.
• Stock merchandise, manage back stock for designated shows, and keep the bag check office clean and organized.
• Inspect, tag, store, and return checked bags securely using claim tickets and designated storage areas.
• Enforce arena security policies related to bag restrictions and coordinate with security team members on prohibited items or concerns.
• Log and distribute lost and found items.

Job description

Delaware North Boston Holdings seeks part-time Bag Check and Merchandise Ambassadors at TD Garden in Boston, MA. You will greet guests, handle inquiries, process bag-check payments, and maintain accurate sales records while stocking merchandise and supporting security procedures.

Ideal candidates are 18+, with strong customer service and reliability, and preferably experience in hospitality, security, or event services.