Guest Services Manager — Resort Front Desk Leader

Paramount Hospitality Management; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Job summary

Floridays Resort Orlando is seeking a Guest Services Manager to lead and direct guest service operations, ensuring quality service, supervising team members across front desk, PBX, and night audit, in alignment with Paramount Hospitality Management standards to ensure guest satisfaction.

The ideal candidate will bring 2-3 years Front Office Manager experience at a large hotel or resort, strong leadership, outstanding communication, and a commitment to delivering memorable experiences while

Qualifications

• 2-3 years of Front Office Manager experience in a 300+ room hotel or resort.
• Leadership to guide team in delivering memorable guest service.
• Strong communication and problem-solving abilities.
• Ability to uphold hotel policies and brand standards.

Responsibilities

• Provide exceptional guest service and satisfaction, exceeding expectations.
• Supervise front desk operations including registration, PBX, and night audit.
• Coach and guide team members to deliver memorable guest experiences.
• Communicate guest needs and feedback to improve service.
• Handle guest problems and complaints effectively and professionally.
• Maintain brand standards and hotel policies across shifts.
• Collaborate with the Operations Manager to improve service performance.
• Lead daily briefings and employee development initiatives.

Skills

Front Office Management

Team Leadership

Guest Service Excellence

Communication Skills

Problem-Solving

Brand Standards

Job description

Floridays Resort Orlando is seeking a Guest Services Manager to lead and direct guest service operations, ensuring quality service, supervising team members across front desk, PBX, and night audit, in alignment with Paramount Hospitality Management standards to ensure guest satisfaction.

The ideal candidate will bring 2-3 years Front Office Manager experience at a large hotel or resort, strong leadership, outstanding communication, and a commitment to delivering memorable experiences while