Guest Services Manager-Luxury Hotel Ops & Guest Experience

Churchill Downs; Town of Waterloo (NY); Presencial; USD 62 000 - 65 000; Tempo integral

Resumo da oferta

Churchill Downs Incorporated is seeking a hotel operations support role to assist in overseeing the daily activities of Front Desk, PBX, Bell/Valet and Housekeeping/Laundry teams. The incumbent will respond to guest needs, implement programs, and help maximize revenue while maintaining high service standards.

Responsibilities include scheduling, payroll assistance, cost control, and cross-department coordination to ensure a seamless guest experience across the hotel and related outlets.

Qualificações

• Ability to communicate effectively with all levels of Team Members, guests, and external contacts.
• Proven leadership and people-management capabilities in a fast-paced hotel environment.
• Strong customer-service orientation with a focus on guest satisfaction and repeat business.
• Experience supervising Front Desk, PBX, Bell/Valet, and Housekeeping operations is a plus.

Responsabilidades

• Assist in overseeing daily operations of the Hotel Staff, including Front Desk, PBX, Bell/Valet, and Housekeeping/Laundry.
• Respond to guest requests, needs and problems to ensure satisfaction and repeat business.
• Implement hotel programs and supervise staff to comply with policies and maximize revenues.
• Coordinate with hotel management to ensure safety procedures and emergencies are managed smoothly.

Conhecimentos

Communication

Leadership

Guest services

Team management

Customer service

Formação académica

High School diploma

Supervisory/management experience

Customer service experience

Property Management Software experience preferred

Descrição da oferta de emprego

Churchill Downs Incorporated is seeking a hotel operations support role to assist in overseeing the daily activities of Front Desk, PBX, Bell/Valet and Housekeeping/Laundry teams. The incumbent will respond to guest needs, implement programs, and help maximize revenue while maintaining high service standards.

Responsibilities include scheduling, payroll assistance, cost control, and cross-department coordination to ensure a seamless guest experience across the hotel and related outlets.