Guest Services Manager: Luxury Experience Leader

Four Seasons Hotels Limited; Los Angeles (CA); Sur place; USD 70 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision

401K Retirement Savings Plan

Employee Discounts for stays

Free On-Site Parking

Tuition Reimbursement

Wellbeing programs

Résumé du poste

Four Seasons Hotel Los Angeles at Beverly Hills in Los Angeles, CA is seeking an Assistant Guest Service Manager to lead Guest Services and Concierge teams, ensuring exceptional guest experiences. This full-time role manages payroll, scheduling, and operational coordination across departments, including curbside, valet, and bell operations.

The ideal candidate will excel in guest services, staff leadership, and proactive service recovery, with strong communication and coordination skills.

Qualifications

• Experience leading Guest Services and Concierge teams.
• Payroll, scheduling and budgeting skills.
• Excellent guest service and communication skills.

Responsabilités

• Lead Guest Services and Concierge teams to ensure guest satisfaction.
• Manage payroll, labor forecasts, and scheduling.
• Coordinate curbside, valet, and bell operations.
• Address guest complaints and service recovery.
• Attend daily and weekly operations meetings.

Connaissances

Staff scheduling

Guest services

Concierge leadership

Description du poste

Four Seasons Hotel Los Angeles at Beverly Hills in Los Angeles, CA is seeking an Assistant Guest Service Manager to lead Guest Services and Concierge teams, ensuring exceptional guest experiences. This full-time role manages payroll, scheduling, and operational coordination across departments, including curbside, valet, and bell operations.

The ideal candidate will excel in guest services, staff leadership, and proactive service recovery, with strong communication and coordination skills.