Guest Experience Host | Front Desk & Service Advocate

Talia; Thackerville (OK); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Daily Pay

401(k) Matching

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Teladoc for Part-Time Employees

Paid Time Off

Employee Appreciation & Recognition

Anniversary & Birthday Programs

Referral bonuses

Training & mentorship

Job summary

Traditions Hospitality Group is seeking an Ambassador in Oklahoma to greet guests, answer inquiries, and deliver exceptional service in a fast-paced environment. You will uphold brand standards, coordinate across departments, and participate in ongoing training to enhance guest experiences.

The role requires 21+ years old, ability to obtain a Gaming badge, and a professional appearance. Flexible shifts including nights, weekends, and holidays are expected to support a dynamic guest experience.

Qualifications

• Must be at least 21 years of age.
• Must be able to obtain a Gaming badge.
• Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance.
• Ability to work effectively in a fast-paced environment, prioritizing tasks based on operational needs.
• Strong attention to detail and commitment to providing exceptional customer service.
• Ability to work collaboratively as part of a team and follow directions from supervisors.
• Flexibility to work varying shifts, including nights, weekends, and holidays.

Responsibilities

• Welcome and greet guests, providing a friendly and inviting atmosphere.
• Assist guests with inquiries, reservations, and special requests, ensuring their needs are met promptly and efficiently.
• Provide information about the facilities, services, and events, enhancing the guest experience.
• Maintain a clean and organized reception area, ensuring a professional appearance.
• Handle guest complaints and concerns with empathy and professionalism, striving for swift resolution.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Participate in training sessions and meetings to enhance job knowledge and skills.
• Perform other duties as assigned by management or supervisors.

Skills

Customer service

Teamwork

Attention to detail

Professional appearance

Flexibility

Job description

Traditions Hospitality Group is seeking an Ambassador in Oklahoma to greet guests, answer inquiries, and deliver exceptional service in a fast-paced environment. You will uphold brand standards, coordinate across departments, and participate in ongoing training to enhance guest experiences.

The role requires 21+ years old, ability to obtain a Gaming badge, and a professional appearance. Flexible shifts including nights, weekends, and holidays are expected to support a dynamic guest experience.