Guest Registration Manager

YMCA of the Rockies; Colorado; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health, dental, and life insurance

Generous PTO/Vacation

YMCA Retirement Fund

Employer housing may be available

YMCA membership

Discounted childcare and camp

Discounted lodge nights

Ski and golf passes

Gearing rental discounts

Job summary

The YMCA of the Rockies, Snow Mountain Ranch in Granby, CO, seeks a Guest Registration Manager to oversee front desk operations and guest services during evening shifts.

You will supervise up to 15 seasonal staff, manage guest folios and payments, and ensure accurate reporting, with night audit responsibilities as needed.

This role supports mission-based programs and provides a path for leadership in hospitality within a faith-based organization.

Qualifications

• Associate degree in hospitality or related field preferred.
• One year of management experience in hospitality preferred.
• Effective leadership and staff development skills.

Responsibilities

• Lead front desk operations during assigned shifts.
• Supervise up to 15 seasonal staff and volunteers.
• Oversee nightly financial processes and guest folio accuracy.
• Resolve guest concerns and ensure high customer satisfaction.

Skills

Guest service leadership

Cash handling

Team supervision

Front desk operations

Time management

Education

Associate’s Degree in Hospitality or related field

Job description

Guest Registration Manager# Guest Registration ManagerHot JobSnow Mountain Ranch - Granby, CO 80446## OverviewSalary Range$21.03 - $23.48 HourlyLevelManagementPosition TypeYear-Round JobsJob ShiftDayEducation LevelNot SpecifiedTravel PercentageNegligibleCategoryConference/Guest Services## DESCRIPTION:**POSITION SUMMARY:**This position supports the work of the YMCA of the Rockies, Snow Mountain Ranch, which operates a mission-based family and group conference and retreat center, and a residential camp, serving more than 50,000 annually. The Guest Registration Manager is primarily responsible for overseeing his/her shifts at the Front Desk focusing on providing exceptional service to all groups and guests. The person in this position provides management and supervision of all Guest Registration seasonal staff & volunteers and is responsible for accurate guest folio charges and related duties.**OUR MISSION AND CULTURE:**We firmly believe in our mission of putting Christian principles into practice through programs, staff and facilities in an environment that builds healthy spirit, mind and body for all. YMCA of the Rockies staff are key players in helping cultivate an environment of healthy living, youth development, and community impact on our breathtaking properties outside Rocky Mountain National Park. This is a place where nature inspires and staff lead with heart. We are committed to being welcoming to all people and to making a difference in the lives of our members, guests and staff. The work each staff member does matters. We count on our staff to provide extraordinary mission-based experiences for our guests and for each other.**Essential Functions**· Support hiring, training, scheduling, supervision, and evaluation of up to 15 seasonal staff and volunteers.· Lead front desk operations during assigned shifts. These will primarily 3:00 PM–11:30 PM but may also have some day, split or overnight (night audit) shifts depending on coverage needs.· Oversee daily financial processes, including cash handling, audits, deposits, end-of-day reporting, and petty cash/payroll advances.· Ensure accuracy of guest billing, folios, and bank deposits.· Operate reservation, communication, and switchboard systems; report system issues promptly.· Resolve guest concerns and maintain a high level of customer satisfaction.· Assist in developing and delivering staff training programs and materials.· Act in a supervisory capacity in the absence of other management staff.· Respond to emergencies and complete timely, accurate incident reports.· Assist with maintaining security and accountability of the Business Office vault.· Assist the Assistant Guest Registration Director with monitoring employee time records and completing HR-related documentation (evaluations, disciplinaryactions, personnel forms).· Foster a positive work environment focused on service excellence.· Serve as the Relief Night Auditor (10:30 PM – 7 AM) as needed when full-time Night Auditors are on vacation or sick.· Perform daily audit functions, including reconciling financial transactions, cash handling, deposits, and end-of-day reporting.· Operate the Property Management System and complete credit card batching.· Maintain clear, accurate communication through reports, logs, and correspondence.· Serve as a liaison between guests/group leaders and internal departments.· Explain billing, contracts, and account details to guests as needed.· Maintain operational use of communication systems (radios, switchboard) and office equipment.· Update reports, spreadsheets, and logs; support month-end and year-end audit processes.· Assist with administrative tasks, including supply orders and invoice processing.· Perform additional duties as assigned.**REQUIREMENTS/QUALIFICATIONS:**· Associate’s Degree or college-level coursework in a hospitality or business/accounting related field preferred, but a combination of education and experience may substitute for a degree.· At least one year of management experience, preferably in the hospitality or business/accounting industry, strongly preferred. Willing to train the right person in Night Audit responsibilities, but must have strong math skills.· Must be effective in leading others and developing staff’s guest services skills.· Must be organized, able to pay attention to detail, and able to meet deadlines.· Excellent interpersonal, leadership and training skills.· Work with frequent interruptions in a fast-paced environment.· Willing to work a flexible schedule that may include evenings, weekends and holidays.· Must be able to sit and stand, get up and down frequently, and walk around during a shift.· Ability to read, write, speak and understand English clearly, concisely, and fluently.· Must have consistently good attendance and provide advanced notice as much as possible for time off. The employee must regularly arrive on time for their shift.· Able to operate common office equipment (copiers, printers, switchboard, business radio, etc.)· Perform any other relevant and reasonable tasks as assigned.\\**GENERAL YMCA OF THE ROCKIES REQUIREMENTS:**· Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions· Uphold the YMCA of the Rockies Mission, policies, and programs.· Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.· Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.· Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.· Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.· Commitment to diversity, equity, inclusion and anti-racism required.· Must meet acceptable criminal background check standards.· All other duties as assigned.**WORK ENVIRONMENT & PHYSICAL DEMANDS:**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.· Must be able to stay alert while working occasional overnight shift from 10:30pm to 7am.· Ability to climb stairs, kneel, stoop and bend.· Ability to lift and move up to 30lbs to a height of up to 4 feet.Note: Employees are held accountable for all duties of this job.This job description is not intended to be an exhaustive list of all duties, responsibilities,or qualifications associated with the job.## COMPENSATION PACKAGE & EMPLOYEE PERKS:* Health, dental, and life insurance* Generous PTO/Vacation* Participation in YMCA Retirement Fund (an additional 12% contribution by YMCA after 2 years employment)* Employer owned rental housing may be available nearby - Contact Human Resources for more information* YMCA of the Rockies membership* Discounted childcare, summer day camp, and summer overnight camp* Discounted nights at YMCA of the Rockies lodges for friends & family* Ski and golf passes to nearby resorts & courses* Free or discounted gear rentals for outdoor adventures* View all YMCA of the Rockies employee perks by visiting here.