Guest Services Manager | Front Desk Leader with Bonus

LBA Hospitality; Port Wentworth (GA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Quarterly bonus program

Insurance

PTO and holidays

401k with Employer Match

DailyPay option

Hotel discounts

Competitive wages

Job summary

LBA Hospitality is seeking a Guest Service Manager to lead front desk and guest service operations, ensuring guests receive friendly, responsive service while upholding brand standards.

This on-site role requires supervising staff, managing schedules and budgets, resolving guest concerns, and driving satisfaction scores across the property. Benefits include a quarterly bonus, insurance, PTO, 401k, DailyPay, and hotel discounts.

Qualifications

• Minimum 1 year supervising a team of at least three associates.
• 2+ years of service industry experience.
• Strong leadership, communication, organization and problem-solving skills.
• Experience with property management systems and basic computer applications.
• Ability to multitask and stay organized in a fast-paced environment.
• Flexible availability, including nights and weekends.

Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.

Skills

Leadership

Communication

Organization

Problem solving

Multitasking

Tools

Property Management Systems

Job description

LBA Hospitality is seeking a Guest Service Manager to lead front desk and guest service operations, ensuring guests receive friendly, responsive service while upholding brand standards.

This on-site role requires supervising staff, managing schedules and budgets, resolving guest concerns, and driving satisfaction scores across the property. Benefits include a quarterly bonus, insurance, PTO, 401k, DailyPay, and hotel discounts.