Guest Services Manager: Elevate Front Office Experience

hriproperties; Minneapolis (MN); On-site; USD 61,000 - 83,000; Full time

Job summary

HRI Properties in Minneapolis seeks a Guest Services Manager to lead the Front Office, ensuring smooth arrivals, departures and guest experiences at a full-service hotel connected to the Skyway. You will supervise front desk staff, manage scheduling, and uphold brand standards.

The ideal candidate has 3+ years in hotel front office, at least 1 year in a supervisory role, and experience with property management systems (OnQ, Opera).

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Oversee all front office operations, ensuring smooth guest arrivals, departures, and service delivery.
• Supervise, train, and coach front desk staff to achieve departmental goals and maintain service standards.
• Manage scheduling, payroll approvals, and daily performance evaluations.
• Resolve guest complaints promptly and professionally to ensure complete satisfaction.
• Monitor and verify accuracy in cash handling, billing, and reporting.
• Partner with Housekeeping, Maintenance, and other departments to coordinate operations and maximize efficiency.
• Ensure compliance with safety, security, and brand policies at all times.
• Support the Director of Rooms with administrative tasks, budgeting, and operational planning.
• Perform additional duties as assigned by management.

Skills

Leadership

Interpersonal communication

Problem-solving

Organizational skills

Microsoft Office

Team motivation

Flexibility

Education

High school diploma

Tools

OnQ

Opera

Microsoft Office Suite

Job description

HRI Properties in Minneapolis seeks a Guest Services Manager to lead the Front Office, ensuring smooth arrivals, departures and guest experiences at a full-service hotel connected to the Skyway. You will supervise front desk staff, manage scheduling, and uphold brand standards.

The ideal candidate has 3+ years in hotel front office, at least 1 year in a supervisory role, and experience with property management systems (OnQ, Opera).