Guest Services Manager

GetHired, Inc.; Norwalk (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work enviorn(=

Note: typo in enviornment corrected in

Job summary

GetHired, Inc. is seeking a dynamic Guest Services Manager in Norwalk, IA to oversee front of house and guest services for our restaurant.

You will lead a front of house team, ensure timely, high-quality service, and maintain a clean, welcoming dining area in a fast-paced environment. The role requires leadership and strong communication to manage buffet operations, customer inquiries, and safety protocols, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Strong customer service skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a front of house team
• Oversee the daily operation of serving buffet guests
• Ensure tasks are completed efficiently and to high standards, including a clean, organized dining area and safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Skills

Leadership

Communication

Multitasking

Customer Service

Job description

Job Title

Guest Services Manager

Job Location

Norwalk, IA

Job Category

Hospitality / Tourism

Job details

$16 - $22 per hour

Job type: Full-time night and weekends

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Introduction

We are seeking a dynamic and experienced Guest Services Manager to join our team and oversee the front of house and guest services operations of our restaurant. The Guest Services Manager will be responsible for managing a front of house team, ensuring that every guest receives great service in a timely manner while maintaining a clean appearance throughout the restaurant. A successful candidate will have strong leadership and communication skills and be able to work efficiently in a fast-paced environment.

Responsibilities

• Manage and lead a front of house team
• Oversee the daily operation of serving buffet guests
• Ensure that tasks are completed efficiently and to the highest standards, including maintaining a clean and organized dining area and adhering to safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in the hospitality industry
• Strong leadership and communication skills
• Ability to multitask and handle a high-volume workload
• Strong customer service skills
• Flexibility to work evenings, weekends, and holidays as needed

Perks

• Competitive salary
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Professional development opportunities
• Positive and supportive work environment