Front of House Guest Services Manager — Night & Weekend

GetHired, Inc.; Norwalk (IA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical, dental, and vision insurance

401(k) retirement plan

Professional development opportunities

Positive and supportive work enviorn(=

Note: typo in enviornment corrected in

Job summary

GetHired, Inc. is seeking a dynamic Guest Services Manager in Norwalk, IA to oversee front of house and guest services for our restaurant.

You will lead a front of house team, ensure timely, high-quality service, and maintain a clean, welcoming dining area in a fast-paced environment. The role requires leadership and strong communication to manage buffet operations, customer inquiries, and safety protocols, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum of 2 years of experience as a guest services manager or in a leadership role in hospitality.
• Strong leadership and communication skills.
• Ability to multitask and handle a high-volume workload.
• Strong customer service skills.
• Flexibility to work evenings, weekends, and holidays as needed.

Responsibilities

• Manage and lead a front of house team
• Oversee the daily operation of serving buffet guests
• Ensure tasks are completed efficiently and to high standards, including a clean, organized dining area and safety protocols
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Monitor and maintain inventory levels, including ordering and restocking as needed
• Complete daily financial and operational tasks, such as reconciling the register and completing shift reports
• Other duties as assigned

Skills

Leadership

Communication

Multitasking

Customer Service

Job description

GetHired, Inc. is seeking a dynamic Guest Services Manager in Norwalk, IA to oversee front of house and guest services for our restaurant.

You will lead a front of house team, ensure timely, high-quality service, and maintain a clean, welcoming dining area in a fast-paced environment. The role requires leadership and strong communication to manage buffet operations, customer inquiries, and safety protocols, with flexibility to work evenings, weekends, and holidays.