Guest Services Manager

ZMC Hotels; New Albany (MS); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Paid time off

Hotel discounts

Monthly bonuses

DailyPay

Job summary

ZMC Hotels is seeking a Front Desk Supervisor to oversee the front desk area, monitor future occupancy data, and process reservation requests. You will hire and train new sales and service staff and coordinate with sales, food and beverage, housekeeping, maintenance, and accounting departments.

We value a fast, fun, and friendly team that delivers a superior guest experience. Ideal candidates are people-oriented, with strong organizational and communication skills, capable of leading a team to

Qualifications

• Experience supervising front desk staff.
• Strong guest service knowledge.
• Excellent verbal and written communication.
• Ability to lead a team in a fast-paced environment.
• Basic math and computer skills.

Responsibilities

• Ensure guests are treated efficiently and courteously; standards are applied by all staff.
• Schedule and manage the front desk team.
• Collaborate with other departments to ensure smooth communications.
• Address guest concerns and ensure follow-up is complete.
• Maintain daily room inventory to optimize revenue while meeting guest expectations.
• Supervise bell staff to ensure efficient and friendly arrivals and departures.

Skills

Team leadership

Guest service

Communication

Organized

Computational skills

Computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Benefits

• Health insurance
• Paid time off
• Vision insurance
• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday