Guest Services Manager

ZMC Hotels, LLC; Altus (OK); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

DailyPay

Job summary

A hospitality company in Altus, Oklahoma, seeks a Front Desk Supervisor to lead the front desk team and ensure excellent service for guests. The ideal candidate will be highly organized with strong communication skills and a passion for guest satisfaction. Responsibilities include managing the front desk operations, addressing guest concerns, and collaborating with other departments. This role offers comprehensive benefits and opportunities for bonuses.

Qualifications

• Highly organized individual needed for team leadership in a hospitality environment.
• Thorough knowledge of guest service and satisfaction is essential.
• Strong verbal and written communication skills are required.

Responsibilities

• Ensure all guests receive efficient and courteous service.
• Schedule and manage the front desk team effectively.
• Work with other departments for smooth communication.
• Address guest concerns and follow up as needed.
• Assist with inventory status for optimal revenue.
• Supervise bell staff for guest arrivals and departures.

Skills

Organizational skills

Guest service knowledge

Communication skills

Team leadership

Basic computational ability

Basic computer skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservation requests, hire and train new sales and service associate and maintain liaison with sales, food and beverage, housekeeping, maintenance, and accounting departments. Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Scheduling/managing the front desk team.
• Working with the other departments to create a clean transition in communications.
• Address all guest concerns and ensure follow up is complete
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision Insurance Options
• Paid time off and 401(k) for full-time employees
• All employees get discounts on hotels across the country
• Opportunities for bonuses each month
• DailyPay: access to your already earned wages before payday