Guest Services Associate

ZMC Hotels; Altus (OK); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid time off

401(k) for full-time

Job summary

ZMC Hotels is seeking a guest-focused front desk associate. You will greet guests, check them in during peak hours, and assist with questions to ensure a positive stay. The role requires a friendly attitude, strong communication, and reliable teamwork.

Shifts are 8 hours and cover early to late hours. The ideal candidate is people-oriented, detail-conscious, and able to juggle multiple guest needs with courtesy and efficiency.

Qualifications

• Must be highly organized and customer-focused.
• Strong verbal and written communication skills.
• Flexibility to work 8-hour shifts including evenings.
• Cash handling ability and basic computer usage.

Responsibilities

• Check-in guests with a friendly, efficient approach.
• Address guest concerns and ensure follow-up.
• Maintain room inventory awareness to support revenue goals.
• Know local area and ensure guest, staff and asset security.
• Perform other duties as assigned by General Manager to aid operations.
• Keep a clean, presentable work area and professional appearance.

Skills

Highly organized

Guest service knowledge

Excellent communication

Flexible schedule

Cash handling

Stamina for 8 hours

Basic computer skills

Job description

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer part-time and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.
• Address all guest concerns and ensure follow up is complete.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.
• Have knowledge of surrounding area, be responsible for security of guests, fellow employees and hotel assets.
• Perform any other required duties as requested by the General Manager to aid in better operation of the hotel, and service to the guests.
• Maintain a clean and attractive work area, uniform, and person, have good telephone skills, and patience and understanding for every person that is encountered.

Qualifications

• Highly organized.
• Must possess a thorough knowledge of guest service and satisfaction.
• Requires good communication skills, both verbal and written, and have an outgoing personality.
• Must be able to work a flexible schedule, be honest and work well with others.
• Must have good cash handling skills, able to make change.
• Must be able to Stand/walk on feet for 8 hours and work in a restrictive space/environment.
• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, Paid time off, 401(k) for full-time employees.
• All employees get discounts on hotel’s outside of their hotel they work in.
• Opportunities for bonuses.
• $250 referral bonus for you and a referred associate.