Buffet Restaurant Shift Manager

Monarch Casino Resort Spa Black Hawk; Black Hawk (CO); Presencial; USD 54 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Education and certification reimburse

401k

Paid time off

Holidays

Bus transportation subsidy

Resumo da oferta

Monarch Casino Resort Spa Black Hawk is seeking a Buffet Restaurant Shift Manager to oversee guest service, staff supervision, and daily operations in a high-volume dining setting. This full-time role requires coordinating interviewing, scheduling, and team meetings while ensuring exceptional guest experiences.

You will lead service with a focus on accuracy, timeliness, and hospitality, working with other supervisors to maintain a smooth dining environment.

Qualificações

• Minimum 1-year previous F&B Supervision/Management experience in FOH operations or relevant hospitality degree.
• Must evaluate practices, identify conflicts, and improve methods to enhance guest experience.
• Mediates conflicts with good judgment, tact and initiative according to policy.
• Capable of gathering internal/external information to support company objectives.
• Understand and apply sales techniques to drive guest engagement and repeat business.
• Able to read, understand and communicate information clearly.

Responsabilidades

• Ensure the highest level of guest service across internal and external guests.
• Lead staff interviews, discipline, development and scheduling.
• Lead team shift meetings and supervise opening/closing duties.
• Interact with guests to resolve issues and maintain satisfaction.
• Collaborate with supervisors to deliver a pleasurable dining experience.
• Fill in for line staff when needed and demonstrate proactive leadership.
• Communicate effectively with guests and team members in a team environment.
• Aim to drive repeat business through memorable dining experiences.

Conhecimentos

Guest service

Communication

Problem solving

Conflict management

Information gathering

Sales techniques

Team leadership

Time management

English proficiency

Computer literacy

Ferramentas

Computer knowledge

Descrição da oferta de emprego

At Monarch Casino Resort Spa, we are more than just a premier destination for luxury gaming and hospitality in Black Hawk, Colorado; we are creators of unforgettable moments. Our commitment to excellence shines through our exceptional gaming, exquisite dining, and indulgent spa services, all set in an inviting and sophisticated atmosphere. As a family-owned business, we prioritize nurturing lasting relationships with our guests and the community, ensuring that every interaction is warm, memorable, and tailored to foster a true sense of belonging.

Job Title:Buffet Restaurant Shift Manager
Salary: $60,000+
Status: Full Time
Shift:Varies

Monarch Casino Resort Spa in Black Hawk, Colorado sits 45-minutes west of downtown Denver. Rated by AAA as a Four Diamond resort, Monarch is in the top five percent of the nearly 31,000 properties approved by AAA who achieve this designation. Boasting 23-floors filled with 516-luxurious guest rooms and suites, five distinct restaurants, and over 40,000 square feet of gaming featuring 3,000 slot machines and over 45-table games. Spa Monarch carries the #1 Hotel Spa rating from USA Today’s Readers Choice Awards. Monarch Chophouse carries OpenTable’s Diner’s Choice Award along with the Wine Spectator Award of Excellence. An award shared by Bistro Mariposa for both 2024 and 2025.

As part of a family-owned business, we are committed to providing excellence in every guest experience. From exceptional gaming, exquisite dining, unique and indulgent spa experiences, and a warm welcoming acknowledgement every time you step through our doors. Our focus is on maintaining lasting relationships with our guests and our community, ensuring that every interaction is warm, and welcoming.

Responsibilities:

This person will contribute to our success by ensuring the highest level of guest service. Satisfaction is maintained by serving internal and external guests in a professional, accurate, and timely manner.

• Interviewing, disciplining, developing/training and scheduling of staff.
• Lead team member shift meetings.
• Monitors and supervises shift activities, opening and closing duties.
• Interacts with guests to resolve any guest issues.
• Works with other supervisors to facilitate a pleasurable dining experience for guests.
• Fills in for line staff when required.
• Demonstrates proactive leadership skills.
• Communicates well with guests and team members in a team environment.
• Must facilitate repeat business through pleasurable dining experiences.

Qualifications:

• Minimum 1-year previous F&B Supervision/Management experience required in FOH operations or relevant degree in hospitality program.
• Problem Solving, Quality Control and Priority Assessment – Must evaluate current practices and processes; immediately recognize potential areas of conflict; and initiate ways to improve current business methods, quality of products and services provided to the guests.
• Conflict management-An Assistant Manager must recognize a problem when it arises and be able to resolve it appropriately by using good judgment, tact and initiative according to company policy and procedure. Requires the often-unbiased mediation skills to handle all types of conflicts that will occur at all levels of supervision and the ability to negotiate effectively.
• Information Gathering-Must identify and utilize internal and external sources to improve and maintain the company’s objectives.
• Sales Techniques and Guest Influence-Must understand products and services, develop new prospects for opportunity, and understand guest needs clearly. Must also possess substantial experience and remain current in state-of-the-art sales methods. Must set and meet sales goals.
• Understands measurements of liquid and weight and temperatures.
• Ability to work in high volume, sometimes loud and ever-changing environment.
• Basic to intermediate computer knowledge.
• Must possess excellent guest service and communication skills with the ability to deal with guests.
• Ability to speak and write English.
• Ability to communicate information through spoken words and sentences that others will understand.
• Ability to read and understand information and instructions presented in writing.
• Must be able to stand for duration of shift.
• Must be able to bend, stoop and continuously use hands.
• Ability to push and pull up to 25lbs pounds and occasionally up to 45lbs.
• Ability to work all shifts including weekends and holidays when needed.
• Successfully pass a pre-employment criminal background check and drug screen.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available across four different restaurants.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

Save your gas and mileage on your car! Check out these convenient casino bus routesatwww.casinoshuttle.com. As a Team Member of Monarch, we subsidize your bus transportation up to 80%!

An Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

An estimated salary for this position would be:

We believe that our people are at the heart of our success. By investing in our team through growth opportunities and robust training programs, we cultivate an environment of loyalty and pride. Our focus on building a talent ecosystem in collaboration with local institutions enables us to ensure that every experience at Monarch reflects the luxury and dedication we stand for. Join us in creating extraordinary experiences that inspire and elevate the spirit of hospitality.