Guest Services Associate 3p11p

Home 2 Suites Notre Dame, IN; Mishawaka (IN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, and Vision options for full-time employees

Paid time off and 401(k) for full-time employees

Discounts on hotels across the country

Regular opportunities for bonuses

$250 referral bonus

DailyPay: access to earned wages before payday

Opportunities for upward mobility

Job summary

Home 2 Suites Notre Dame, IN is looking for a friendly team member to ensure excellent guest service. This role involves checking in guests, addressing inquiries, and supervising staff activities. Ideal candidates are highly organized, possess strong communication skills, and thrive in a team environment.

Shifts are 8 hours, with varying schedules from 7am to 7pm. Full-time employees enjoy benefits including medical, dental, and vision insurance, plus 401(k) and paid time off opportunities.

Qualifications

• Highly organized and efficient in managing tasks.
• Possess good verbal and written communication skills.
• Ability to work effectively in a team environment.

Responsibilities

• Ensure efficient and courteous treatment of guests.
• Address guest concerns and ensure follow-up.
• Maintain room inventory status.
• Supervise bell staff activities during guest arrivals and departures.

Skills

Highly organized

Communication skills

Guest service knowledge

Team leadership

Basic computational ability

Basic computer skills

Job description

Benefits

• 401(k)


• Dental insurance


• Employee discounts


• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Vision insurance

Company Overview

We provide the best in hospitality - to our employees and our guests. We offer seasonal work and full-time careers; flexible schedules and steady employment; extra cash or career growth. We hire friendly employees who provide quality service.

Job Summary

Fast, fun, and friendly are the main characteristics of this position. Checking in guests during peak hours, showing that classic “customer service” smile, and always having fun with this awesome team is what we want from you. We want to help answer guest questions and make their stay as enjoyable as we possibly can. If you are a people kind of person, then we want you for this position.

These are 8 hour shifts that range from 7am-3pm, 3pm-11pm, and 11pm-7am.

Responsibilities

• Ensure that all guests are being treated in an efficient and courteous manner and that all standards are being applied by all staff members.


• Address all guest concerns and ensure follow up is complete.


• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest expectations.


• Supervise the activities and the service levels of the bell staff to ensure that the arrival, departures and all other guest contact are conducted in an efficient and friendly manner.

Qualifications

• Highly organized.


• Must possess a thorough knowledge of guest service and satisfaction.


• Requires good communication skills, both verbal and written.


• Most tasks are performed in a team environment with the employee acting as a team leader.


• Must possess basic computational ability.


• Must possess basic computer skills.

Benefits/Perks

• Medical, Dental, and Vision options for full-time employees


• Paid time off and 401(k) for full-time employees


• All employees get discounts on hotels across the country! Get franchise rates at all hotels within the same brand plus discounts on other hotels managed by ZMC Hotels


• Regular opportunities for bonuses


• $250 referral bonus for you and a referred associate


• DailyPay: access to your already earned wages before payday


• Opportunities for upward mobility and growth within the company