Banner Staffing Services Phys Practice Patient Assistant, Banner Gateway General Surgery Clinic Phoenix

Banner Health Corporate; Mesa (AZ); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Competitive wages

Paid orientation

Flexible schedules

Fewer Shifts Cancelled

Weekly pay

403(b) Pre-tax retirement

Employee Assistance Program

Employee wellness program

Discount Entertainment tickets

Restaurant/Shopping discounts

Auto Purchase Plan

Job summary

Banner Health is seeking a Physician Practice Patient Assistant in Mesa, AZ to provide exceptional customer service and support patient flow through admissions, scheduling, and paperwork completion. You will liaise between providers and clinical staff to keep operations smooth.

This registry/per diem role offers flexible schedules and opportunities to work across Banner Health facilities. A high school diploma and current BLS are required, with about six months of healthcare experience and

Qualifications

• High school diploma or GED required.
• Current BLS certification required.
• Requires about 6 months of healthcare experience.
• Excellent organizational and communication skills required.

Responsibilities

• Collects patient data, escorts patients to exam rooms, takes vitals and documents interactions.
• Assists patients with completing documents and initiates interpreter services for those with barriers, adhering to HIPAA guidelines.
• Maintains a clean, well-stocked environment per infection prevention standards and assists in room setup as needed.
• Receives incoming calls, routes messages to appropriate staff, and assists with mail, supplies, and purchasing requests.
• Ensures medical records are complete and compliant with state and federal laws; assists in disclosure requests.
• Improves patient flow through courteous, proactive service and effective handling of scheduling conflicts.

Skills

Customer service

Communication skills

Organization

Computer literacy

Education

High school diploma or GED

Job description

Primary City/State: Mesa, Arizona

Department Name: Banner Staffing Services-AZ

Work Shift: Day

Job Category: Clinical Care

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you. As a Physician Practice Patient Assistant, you will provide outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

Banner Staffing Services (BSS) offers Registry/Per Diem opportunities within Banner Health. Registry/Per Diem positions are utilized as needed within our facilities. These positions are a great way to start your career with Banner Health. As a BSS team member, you are eligible to apply (at any time) as an internal applicant to any regular opportunities within Banner Health.

Location: 1441 N. 12th St, near 12th St and McDowell in Phoenix.

• Competitive wages
• Paid orientation
• Flexible Schedules (select positions)
• Fewer Shifts Cancelled
• Weekly pay
• 403(b) Pre-tax retirement
• Employee Assistance Program
• Employee wellness program
• Discount Entertainment tickets
• Restaurant/Shopping discounts
• Auto Purchase Plan

Registry/Per Diem positions do not have guaranteed hours and no medical benefits package is offered. Completion of post-offer Occupational Health physical assessment, drug screen and background check (includes employment, criminal and education) is required.

Must have availability to work Monday-Friday, typically 8am-5pm Hours: Wednesday-Thursday 8am-4:30pm and Fridays 8am-12pm

LOCATION: Banner Group Medical Clinic: General Surgery 9305 W Thomas Rd Ste 360 Phoenix, AZ 85037 ***Please note these are not full-time benefitted positions**

POSITION SUMMARY

This position provides a variety of administrative and clinical support functions which contribute to the overall efficient operation of the clinic and serves as part of the care team. Responsible for performing duties that are taught with onsite education and training. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, scheduling patients, paperwork completion, and communication between providers and other clinical support staff.

CORE FUNCTIONS

• Collects patient data in the intake process, escorts patients back to the patient exam rooms, takes vitals, and documents all interactions according to policy. Communicates and reports condition of patient which may be indicative of change in the patient's condition to the provider and ensures findings are accurately documented in the medical record.
• Assists patients and their families with completing documents and initiates interpreter services for those with communication barriers. Uses discretion and is attentive to issues of HIPAA. Processes patient specific documents according to HIMS guidelines including identifying and placing manual barcodes on documents. Follows guidelines to assist with preparing medical records for the next day.
• Maintains a clean, orderly, and well-stocked environment in accordance with infection prevention standards. May assist in room set-up and tray set-up dependent on specialty and needs of the department and under the direct supervision of a licensed professional.
• Receives incoming calls from both internal and external lines, documents messages and routes to appropriate clinical staff, transferring calls when necessary. Provides support to include, pick-up/prioritizing/distributing mail, completing purchase requests, ordering supplies/forms, maintaining and re-stocking lobbies.
• Ensures documentation in medical records are complete. Assists in facilitating requests for patient medical records from hospitals, practice offices and other ancillary. Follows guidelines and assists in developing procedures to ensure that medical records are in compliance with all state and federal laws.
• Optimizes patient flow by using effective customer service communication skills utilizing kindness, tact and courtesy to ensure positive patient response to service. Demonstrates proactive interpersonal communications skills when relating to internal and external customers. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in pro-active resolution and attempts to resolve scheduling conflicts.

MINIMUM QUALIFICATIONS

• High school diploma/GED or equivalent working knowledge.
• Current BLS certification is required.
• Requires skills and abilities typically attained with 6 months of healthcare experience.
• Must possess excellent organizational skills, as well as effective human relations and communication skills.
• Computer literacy and keyboarding skills required.

PREFERRED QUALIFICATIONS

• Working knowledge of medical terminology preferred.
• Additional related education and/or experience preferred.

EEO Statement

EEO/Disabled/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy Policy Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Banner Health supports a drug-free work environment. Privacy Policy