Guest Services & Leasing Specialist

Cws Corporate Leasing Llc

Washington (District of Columbia)

On-site

USD 30,000 - 37,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Health Savings Account

401(k)

Life insurance

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Paid holidays

Job summary

CWS Corporate Housing is seeking a Guests Services Coordinator in Washington, DC. The role provides pricing and availability options, assists with lease paperwork, and supports sales while upholding excellent customer service. Reports to the Account Manager on site.

The position requires a high school diploma and solid computer skills, including Outlook and Word, to manage communications and documentation.

Qualifications

Experience in customer service and sales support is preferred.
Strong computer skills including Outlook and Word are expected.
Ability to manage pricing, availability and move-in paperwork.

Responsibilities

Provide pricing and availability options while maximizing margins.
Learn apartment locations, amenities, directions, and floor plans to meet client needs.
Establish and maintain relationships with clients and properties.
Ensure clients meet pre-screening qualifications prior to move-in.
Facilitate new client lease paperwork and readiness for move-in.
Review reservation status daily for availability.
Identify vacant units with highest priority to maximize profit.
Data-entry into company systems.
Respond to client inquiries to maximize bookings while maintaining service quality.
Call guests before arrival to answer questions and coordinate amenities.
Coordinate with Home Services and supply chain partners.
Perform monthly marketing duties as assigned.