Guest Service Coordinator

CWS Corporate Housing; Washington (District of Columbia); On-site; USD 25,000 - 39,000; Full time

Job summary

CHPA is seeking a Guest Services Coordinator in Washington, DC to support corporate housing sales and client relations. You will provide pricing and availability, assist with lease paperwork, and ensure guest satisfaction through proactive service and accurate data management.

The role focuses on maintaining relationships with clients and properties, confirming move-in readiness, and coordinating with internal teams to maximize occupancy and guest experience.

Qualifications

• High school diploma or GED is required.
• Background in customer service is a plus.
• Proficiency with Microsoft Outlook and Word; familiarity with smartphone technology.

Responsibilities

• Provide pricing and availability options to clients, maximizing margins.
• Facilitate new lease paperwork and ensure units are ready for move-in.
• Maintain client and partner data in electronic systems and respond to inquiries to drive bookings.

Skills

Customer service

Sales support

Pricing

Data entry

Communication

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Smartphone tech

Job description

Job: Guests Services Coordinator

FLSA Status: Hourly, Non-Exempt

Position Reports to: Area Manager

Work Location: Washington, DC

Positions Supervised: None

Responsibilities: The Guest Services Coordinator serves as an essential point of contact for current and potential clients seeking corporate housing need(s) within the region. The primary purpose of this role is to provide sales support to clients by preparing pricing and availability, facilitating new lease paperwork, and ensuring the highest level of customer satisfaction.

• Provide pricing and availability options while maximizing margins, including finding creative and innovative solutions to book a lead.
• Understand and learn each corporate apartment unit location, property amenities, directions for arrival, floor plans, and any other necessary knowledge to meet client needs
• Establish and maintain relationships with clients and properties
• Ensure clients meet pre-screening qualifications prior to move-in.
• Facilitate new client lease paperwork and ensure that the corporate apartment is ready for guest move-in
• Review corporate apartment reservation status daily to determine availability status
• Identify the vacant units that have highest priority to be leased for maximum profit
• Maintain accurate and current information in electronic files for client and supply partners, and apartment communities
• Complete timely and accurate data-entry into the company systems
• Distribute leads to preferred locator in the event that client does not meet qualifications
• Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest
• Answer client questions related to pricing and corporate apartment options.
• Respond to and prevent customer service issues as they arise
• Call guests before arrival to answer any last-minute questions and/or provide any additional amenities
• Respond to customer questions regarding properties, move-in/out procedures
• Act as a liaison between the area market, Business Development Associates, and Client Services team members.
• Conduct 24-hour follow-up call with each guest
• Communicate to the guest that the work order has been completed
• Follow up with clients’ issues after issue has been resolved
• Monitor all existing client work orders to ensure that requests will be completed on schedule, communicate any delays in client work orders, and update with any add on requests for guest needs
• Communicate with the Home Services department/supply chain partners
• Perform monthly marketing duties as assigned by the area manager

Hours Worked: Monday-Friday: 8:30am-5:30pm

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Education/Certification: High School diploma or GED or equivalent

Experience Preferred: Background in customer service experience, property maintenance management, or in corporate housing is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.