Guest Service Coordinator

Cws Corporate Leasing Llc; Washington (District of Columbia); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Health Savings Account

401(k)

Life insurance

Employee Assistance Program

Short-Term Disability

Long-Term Disability

Paid holidays

Job summary

CWS Corporate Housing is seeking a Guests Services Coordinator in Washington, DC. The role provides pricing and availability options, assists with lease paperwork, and supports sales while upholding excellent customer service. Reports to the Account Manager on site.

The position requires a high school diploma and solid computer skills, including Outlook and Word, to manage communications and documentation.

Qualifications

• Experience in customer service and sales support is preferred.
• Strong computer skills including Outlook and Word are expected.
• Ability to manage pricing, availability and move-in paperwork.

Responsibilities

• Provide pricing and availability options while maximizing margins.
• Learn apartment locations, amenities, directions, and floor plans to meet client needs.
• Establish and maintain relationships with clients and properties.
• Ensure clients meet pre-screening qualifications prior to move-in.
• Facilitate new client lease paperwork and readiness for move-in.
• Review reservation status daily for availability.
• Identify vacant units with highest priority to maximize profit.
• Data-entry into company systems.
• Respond to client inquiries to maximize bookings while maintaining service quality.
• Call guests before arrival to answer questions and coordinate amenities.
• Coordinate with Home Services and supply chain partners.
• Perform monthly marketing duties as assigned.

Skills

Customer service

Pricing

Sales support

Client relations

Data entry

Communication

Microsoft Outlook

Microsoft Word

Education

High School diploma or GED or equivalent

Tools

Microsoft Outlook

Microsoft Word

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DMV Full Time Clerical DMV, Washington, DC, US

2 days ago Requisition ID: 1266

Salary Range: $22.00 To $27.00 Hourly

Temporary Living.

Lasting Impressions.

A corporate apartment is rented to an individual or company for a short-term length of time. Corporate apartments are utilized for various reasons, including relocation, temporary job assignments, individuals in between homes or that have been displaced from their homes due to natural disasters.

Part of our vision to create an extraordinary experience and fulfilling the interim housing needs of our clients in Personalized, Innovative, and Dedicated way.

Why Work for CWS Corporate Housing?

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, Employee Assistance Program, Short-Term and Long-Term Disability), professional development, and a supportive environment. Paid holidays with your birthday as a holiday, fitness reimbursement, and so much more.Our unique BRIDGE program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams and to give back.

Job: Guests Services Coordinator

FLSA Status: Hourly, Non-Exempt

Position Reports to: Account Manager

Work Location: Washington, DC

Positions Supervised: None

Responsibilities: The Guest Services Coordinator serves as an essential point of contact for current and potential clients seeking corporate housing need(s) within the region. The primary purpose of this role is to provide sales support to clients by preparing pricing and availability, facilitating new lease paperwork, and ensuring the highest level of customer satisfaction.

• Provide pricing and availability options while maximizing margins, including finding creative and innovative solutions to book a lead.
• Understand and learn each corporate apartment unit location, property amenities, directions for arrival, floor plans, and any other necessary knowledge to meet client needs
• Establish and maintain relationships with clients and properties
• Ensure clients meet pre-screening qualifications prior to move-in.
• Facilitate new client lease paperwork and ensure that the corporate apartment is ready for guest move-in
• Review corporate apartment reservation status daily to determine availability status
• Identify the vacant units that have highest priority to be leased for maximum profit
• Maintain accurate and current information in electronic files for client and supply partners, and apartment communities
• Complete timely and accurate data-entry into the company systems
• Distribute leads to preferred locator in the event that client does not meet qualifications
• Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest
• Answer client questions related to pricing and corporate apartment options.
• Respond to and prevent customer service issues as they arise
• Call guests before arrival to answer any last-minute questions and/or provide any additional amenities
• Respond to customer questions regarding properties, move-in/out procedures
• Act as a liaison between the area market, Business Development Associates, and Client Services team members.
• Conduct 24-hour follow-up call with each guest
• Communicate to the guest that the work order has been completed
• Follow up with clients’ issues after issue has been resolved
• Monitor all existing client work orders to ensure that requests will be completed on schedule, communicate any delays in client work orders, and update with any add on requests for guest needs
• Communicate with the Home Services department/supply chain partners
• Perform monthly marketing duties as assigned by the area manager

Education/Certification: High School diploma or GED or equivalent

Experience Preferred: Background in customer service experience, property maintenance management, or in corporate housing is a plus. Computer proficient, particularly in Microsoft Outlook and Word, Smart phone technology.

Requirement: Ability to pass background, drug and driving record check annually, as per company policy and guidelines. Must maintain a valid and unexpired driver’s license that meets company driving standards and maintain current automobile insurance and registration.

CWS Corporate Housing is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.