Guest Services Leader - Store Ops & CX

Pilot Company; Colorado Springs (CO); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Fuel Discount

Nation-wide Medical Plan/Dental/Vision

401(k)

Flexible Spending Accounts

Adoption Assistance

Weekly Pay

Tuition Reimbursement

Job summary

Pilot Company in Colorado Springs is seeking a Shift Leader to supervise store staff and oversee daily operations. The role emphasizes delivering excellent customer service, maintaining store standards, and supporting managers with tasks to keep facilities clean and efficient.

Pay starts at $17.20 per hour and can reach up to $27.50. The position includes a nationwide medical plan, 401(k), tuition reimbursement, flexible scheduling, and weekly pay, with opportunities to develop leadership skills

Qualifications

• Experience in retail operations is preferred.
• Strong customer service skills and a customer-focused mindset.
• Proficient with calculator and computer equipment.
• Able to work nights, days, weekends, and holidays.

Responsibilities

• Oversee store staff and general store operations as Shift Leader.
• Respond to customer needs and maintain high service standards.
• Assist managers with tasks to keep facilities clean, stocked, and running smoothly.

Skills

Customer service

Retail operations

Team player

Tools

Calculator

Computer

Job description

Pilot Company in Colorado Springs is seeking a Shift Leader to supervise store staff and oversee daily operations. The role emphasizes delivering excellent customer service, maintaining store standards, and supporting managers with tasks to keep facilities clean and efficient.

Pay starts at $17.20 per hour and can reach up to $27.50. The position includes a nationwide medical plan, 401(k), tuition reimbursement, flexible scheduling, and weekly pay, with opportunities to develop leadership skills