Guest Services Lead: Players Club & VIP Concierge

Caesars Entertainment; Shelbyville (IN); Vor Ort; USD 21.000 - 30.000; Vollzeit

Zusammenfassung

Caesars Entertainment is seeking a Guest Services Lead Representative in Indiana to oversee the Players Club and ensure consistent program execution. You will process player transactions and collaborate with Relationship Marketing to drive guest satisfaction.

Responsibilities include handling inquiries, outbound calls, promoting the Players Club, and maintaining data integrity. A high level of service, integrity, and the ability to operate in a fast-paced casino environment are required.

Qualifikationen

• High school diploma or GED required.
• Experience in data input and customer service is preferred.
• Excellent verbal and written communication skills required.
• Ability to multitask and manage time effectively.

Aufgaben

• Answer inquiries by clarifying desired information and providing accurate details.
• Handle inbound and outbound calls according to service standards.
• Identify potential new Players Club members and promote club programs.
• Maintain accurate and confidential customer data in internal systems.
• Provide superior guest service and resolve issues promptly.

Kenntnisse

Customer service

Data entry

Verbal & written communication

Multitasking

Ausbildung

High School diploma or GED

Jobbeschreibung

Caesars Entertainment is seeking a Guest Services Lead Representative in Indiana to oversee the Players Club and ensure consistent program execution. You will process player transactions and collaborate with Relationship Marketing to drive guest satisfaction.

Responsibilities include handling inquiries, outbound calls, promoting the Players Club, and maintaining data integrity. A high level of service, integrity, and the ability to operate in a fast-paced casino environment are required.