GUEST SERVICE SUPERVISOR

Caesars Entertainment; Shelbyville (IN); On-site; USD 32,000 - 52,000; Full time

Job summary

Caesars Entertainment Corporation is seeking a capable professional to oversee daily operations of Players Club Centers and related promotions. You will manage guest data with discretion and ensure premium guest service while maintaining knowledge of promotions and programs.

The role includes processing player transactions for club members, identifying new customers, and assisting high-limit guests as needed, with an emphasis on accuracy and service excellence.

Qualifications

• 1–3 years casino marketing or slot host experience required.
• High School diploma or GED; college degree preferred.
• Excellent interpersonal and communication skills.
• Proficient in Microsoft Office, especially Excel and Word.

Responsibilities

• Oversee daily operations of Players Club Centers and promotions.
• Maintain customer information with high data-entry standards and confidentiality.
• Provide superior guest service and knowledge of products, services, and programs.
• Handle player transactions for casino Players Club members.
• Respond to inquiries, research, and provide information.
• Solicit and identify new gaming customers for Players Club.
• Walk casino floor to identify uncarded patrons and sign them up.

Skills

Casino marketing

Slot host experience

Customer service

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

Job description

WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission: “Create the Extraordinary"
Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
Our Values: “Blaze the Trail, Together We Win, All-In on Service”
Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Job Summary

Oversees daily operations of Players Club Centers, promotions and other marketing areas.

How You Will Create the Extraordinary

• Responsible for the consistent execution of Players Club initiatives.
• Maintains customer information, assuring the highest standards of data entry and confidentiality.
• Provide superior level of guest service.
• Maintain extensive knowledge of products, services, promotions, and programs.
• Responsible for processing all player transactions for casino player club members.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Answers incoming and make outbound telephone calls according to designated service and productivity standards.
• Solicits and identifies new gaming customers for the Players Club program.
• Must have the ability to make sound decisions in providing complimentary items based on tracked play.
• Excellent interpersonal, communication, team building and problem-solving skills required.
• The ability to resolve stressful situations.
• Analytical skills and customer service required.
• Regularly communicate with team and manage time effectively.
• Responds promptly and discreetly to guest inquiries.
• Walk casino floor and identify uncarded patrons and influence new card sign-up when needed.
• Assist guests in high limit host office when needed.
• Organize and maintain a wide variety of activities on a supervisory, clerical, accounting and guest services level.
• Demonstrate a high degree of integrity and responsibility in handling IGRC assets, lists and promotions.

Be knowledgeable of property, product, promotions, and events

Assist premium customers with reservations and acquisition of amenities and work closely with casino operations to ensure that high limit players are recognized and acknowledged

Update account information through utilization

Act as a guest liaison, handle issues & resolve situations to ensure smooth operations

Follow all submissions, SOPs, and IGC requirements.

Executes and announces casino promotions.

Must be able and willing to work evenings, weekends, and holidays.

Ability to perform multiple tasks in an efficient manner.

What You Will Need

One to three (1-3) years casino marketing or slot host experience required;

High School diploma or GED required, with a college degree preferred; or an equivalent combination of education and/or work experience.

Excellent interpersonal, communication, team building and problem solving skills required.

Proficient knowledge of Microsoft Office, Excel, and word is required.

ADDITIONAL REQUIREMENTS

Responsible for fostering a fun environment.

Responsible for being gracious to all guests and co-workers.

Responsible for promoting a positive influence in the community and participating in company-sponsored events.

Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.

Ensures that behavior and appearance are in compliance with established standards.

Maintains a professional work environment with management and staff.

Routine standing/walking; frequent reaching, bending, stooping and carrying/ handling/lifting up to 40 pounds.

Must be able to work in a smoking environment.

• Access to general gaming floor.

TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals’ religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

Job Info

• Job Identification 91451
• Job Category Hotel Operations
• Job Schedule Full time
• Locations Horseshoe Indianapolis (On-site)